The problem in a nutshell…
We have an employee here that would like to send archived Sent items in a new mail message. She is not able to drag-and-drop because of her screen limitations while working from home so she is limited to one screen and not two.
What she is doing is starting a new mail compose window and then selecting ‘Attach Item’ from the Message options –
Now she navigates to her archived ‘Sent’ items (not the regular ‘Sent’ folder) to locate the messages she’d like to add –
This is where the problem lies. She would like to locate messages based on who was sent the item, but it only lets you see that they are ‘From’ her.
In the above example on my laptop, they’re all from me, she sees the same thing with her name in the ‘From’ field.
There is no way that we can see to sort this field by recipients (‘To’) and the software doesn’t allow you to add a ‘To’ column to sort that way.
She swears that there is a way to do this but we can’t figure this out.
* You CAN do this from the live Sent items folder, however, because it is not part of the archive, I’m guessing. This isn’t the case for her; she needs to be able to sort from the archive folders and not the live Inbox Sent items list.
Clear as mud, right? ¿