Delete mail folder disappeared

Dear expert

We are having a misc problem.

One user delete a mail folder from the Entourage and its connect to a Exchange server. The folder disappeared which is correct, but then he wanted to restore that folder, but its gone forever, it should be in Deleted mail folder but it does not nor in the server delete cache too.

Anyone know know how can that happens?
B regard
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

In Outlook Click Folder > Recover Deleted Items.

 This feature requires a Microsoft Exchange Server account and doesn’t work with POP3 or Internet Message Access Protocol (IMAP) accounts.

If you don't see Recover Deleted Items,make sure user is not using pop3 or IMAP servers.
Handersson75Author Commented:
I checked there, its not there...
AmitIT ArchitectCommented:
Restore it from backup. If you have taken for you exchange db's where user mailbox reside.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

Handersson75Author Commented:
I only took the db backup, and it will restore Everything, not only a mailbox...
Handersson75Author Commented:
Well this is solved by using the disk restore tool and restored the mail database and converted the entourage file to pst and Outlook can look the mails, a very bad solutions coz the mail format Changes and making user very hard to see. But its ok.
Handersson75Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for Handersson75's comment #a40356535

for the following reason:

fixed by my way
Handersson75Author Commented:
i solved it my way
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.