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Handersson75 asked on

Delete mail folder disappeared

Dear expert

We are having a misc problem.

One user delete a mail folder from the Entourage and its connect to a Exchange server. The folder disappeared which is correct, but then he wanted to restore that folder, but its gone forever, it should be in Deleted mail folder but it does not nor in the server delete cache too.

Anyone know know how can that happens?
B regard
Windows Server 2008ExchangeMac OS X

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Last Comment
Handersson75

8/22/2022 - Mon
unknown_routine

In Outlook Click Folder > Recover Deleted Items.


 This feature requires a Microsoft Exchange Server account and doesn’t work with POP3 or Internet Message Access Protocol (IMAP) accounts.


If you don't see Recover Deleted Items,make sure user is not using pop3 or IMAP servers.
ASKER
Handersson75

I checked there, its not there...
ASKER CERTIFIED SOLUTION
Amit

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ASKER
Handersson75

I only took the db backup, and it will restore Everything, not only a mailbox...
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James Murphy
ASKER
Handersson75

Well this is solved by using the disk restore tool and restored the mail database and converted the entourage file to pst and Outlook can look the mails, a very bad solutions coz the mail format Changes and making user very hard to see. But its ok.
ASKER
Handersson75

I've requested that this question be closed as follows:

Accepted answer: 0 points for Handersson75's comment #a40356535

for the following reason:

fixed by my way
ASKER
Handersson75

i solved it my way
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