white blank page appears after Windows 7 desktop loads
Posted on 2013-08-30
Hello and Good Morning Everyone,
Last night, I was watching a television show on one of my DVDs when suddenly a page appeared for a few seconds indicating the following information: "This computer has been blocked... In order to unblock it, you must pay a MoneyPak of $100. At the top of this page, there is an IP address given, the name of the ISP of AT & T, the Operating System of Windows 7, and the name of my computer on the network. At the bottom of this page, there are links to go to which indicate how to pay the fine using MoneyPak. While I was able to successfully resolve a similiar issue through the assistance of other EE advisers from a previously closed post, this situation is unique for several reasons. I will now begin to explain why this situation is different.
First, the message itself no longer appears. In its place, there is nothing but a blank, white page which appears after the Windows 7 desktop loads in both, Safe and Normal Mode. When the white page loads, it locks the computer. The only options offered when I press Ctrl. Alt. Del, is to either restart Windows or shut down Windows.
Secondly, I can not access any of the desktop environment icons to execute HitmanPro, 64 bit version to remove the actual infection causing this issue. However, I was able to use the Windows Defender on a bootable CD to detect and remove the infection it found. Unfortunately, the problem is still there.
At this point, it looks like I have one of three options: First, I can try a different bootable utility program which might possibly remove the infection causing the blank white page. I do have Ultimate Boot CD. Secondly, I might can possibly create a virtual box on a USB drive which contains Windows 7. I do have Windows 7, same version, on my laptop in addition to instructions for creating a virtual machine. Theoretically speaking, perhaps I can install and run HitmanPro from the USB flash drive containing the installed Windows 7 onto the infected desktop hard drive. And, finally, there is always the option of wiping and reloading. Personally, I prefer to not go in that direction because I am not sure if I have everything backed up. As such, I prefer to entertain any and all troubleshooting options available in dealing with this issue.
In closing, I hope to hear back from someone soon regarding this concern. As always, any suggestion or suggestions will certainly be appreciated and needed.
Thanks in advance for review and attention given to this question.