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richakr asked on

Outlook 2007 one user the name cannot be matched to a name in the address list

We upgraded a user to a new PC (win 7 pro x64) today and we cannot get his Outlook (Office 2007 x32) set up.
He is not autodiscovered
We get the "the name cannot be matched to a name in the address list" error
If I just search for B (his name is Bill) all the other users with a B in their name show up.
If I preview the GAL on the server he is in there
OWA and his iPhone work just fine
I tested on other PCs and have the same result as above
The server is SBS2003

I am at a loss, any help would be appreciated.
ExchangeOutlookActive Directory

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compdigit44

8/22/2022 - Mon
SOLUTION
Brendan M

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richakr

Sorry I forgot to include that in my original post but I have been down that road and that trick did not work.
SOLUTION
Mohammed Khawaja

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ASKER
richakr

I found the issue.....He did not have many of the default security settings in ADSI.
I went to do an LDAP search and could not find him at all, dug into ADSI and found the issue after comparing his user to another, reset the default settings and surprise surprise he showed up in the LDAP search and Outlook found him without issue.

Thanks for all your comments and suggestions.
compdigit44

Do you know how the permission on messed up on the users account?
It seems odd this only appear after the users workstation up upgraded.
Your help has saved me hundreds of hours of internet surfing.
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