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Can't send or receive to email address

I can not send or receive emails to the @rs.iq domain.

My web host says this is because the rs.iq domain has not been configured correctly at their nameservers. The MX record they have entered is just an IP address. They said this will cause issues sending to them as MX records should be a domain address rather than IP.

I understand their comments, but if I use a gmail email address I can send and receive emails to this domain. I have mentioned this to my web host, but they said they don't know how it is possible via gmail, but there is no way I can make this happen via my hosting environment.

I know it's generally best if rs.iq resolve the domain issue, but this is out of my control. My contact at rs.iq say that they have 200 other clients who do not have any problems with emailing them and receiving.

To give you a bit of background on my set up. I have a VPS server that runs cPanel and WHM (Web host manager).

Please can you help me find a solution or at least recommend a work around?

RedLondon

Can you copy/paste an example of the bounce message you get after emailing?

Pete Winter

ASKER

See bounce back example message with email address changed so they are not shared.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxx@rs.iq
The mail server could not deliver mail to xxx@rs.iq. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

------ This is a copy of the message, including all the headers. ------

Return-path: <xxx@mydomain.com>
Received: from cpc2-enfi16-2-0-cust736.hari.cable.virginmedia.com ([94.170.82.225]:62664 helo=
[192.168.0.5])
by 430613.vps-10.com with esmtpsa (TLSv1:AES128-SHA:128)
(Exim 4.80.1)
(envelope-from <xxx@mydomain.com>)
id 1V9cLt-00034R-K4
for xxx@rs.iq; Wed, 14 Aug 2013 15:47:09 +0100
From: Pete Winter <xxx@mydomain.com>
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Subject: Test Email
Message-Id: <3D5AC952-B469-4CC9-9670-FB6826E8D632@mydomain.com>
Date: Wed, 14 Aug 2013 15:47:10 +0100
To: xxx@rs.iq
Mime-Version: 1.0 (Mac OS X Mail 6.5 \(1508\))
X-Mailer: Apple Mail (2.1508)

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Emmanuel Adebayo

Hi,

This is very weird, why is it working when you send from gmail?

Can you telnet to mx ip address on domain on port 25 and 110?

Which host provider are you using?, they should be able to look at this for you their part of customer support service not telling you that they have more than x amount of clients that are not having the issue.

They should take time to check that your setting in your control panel are all ok.

Regards

Emmanuel Adebayo

Are you using your host provider or you are have your own, separate mail server?

Regards

Pete Winter

ASKER

Thanks for the reply.

Sorry what does telnet mean? How do I do that?

My VPS is with www.heartinternet.co.uk .

They do give me general support, but the VPS setup is my responsibility. It's my mail server on the VPS so I change what ever required.

Emmanuel Adebayo

Telnet is a network protocol used on the Internet or local area networks to provide a bidirectional interactive text-oriented communication facility.

To test your smtp using telnet.

Go to the command prompt, and enter

telnet <servername or ip address> 25

You should get a reply with 220 blah blah.......

Regards

Pete Winter

ASKER

I'm not sure if I did it correctly, but I got the below message...

telnet 96.0.255.173 25
Trying 96.0.255.173...
Connected to 173.vps.opentransfer.com.
Escape character is '^]'.
220-vps.rabeesecurities.com ESMTP Exim 4.80.1 #2 Mon, 02 Sep 2013 03:53:01 -0400 
220-We do not authorize the use of this system to transport unsolicited, 
220 and/or bulk e-mail.

Open in new window

What does that mean?

Member_2_6515809

I'm afraid it's as straightforward as you describe it... They have an invalid MX record. It does not conform to the RFCs. That is their fault. It is unreasonable to expect your host to try and account for their inability to correctly configure their environment. I also strongly suspect they're lying to you when they say that everyone else can email them fine, as this is a misconfiguration that will cause mail to be bounced.

You can set up a filter in gmail to forward mail, but you have to get this confirmed by the forwarding address. Once they've given you the confirmation code gmail sends to their address you can configure the filter to forward mail to the people at the broken domain.

SOLUTION

Daniel McAllister

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Pete Winter

ASKER

BlueCompute - Thanks for your reply and advice.

If I set up forward via gmail would I need to send an email to my gmail email address, then the client would receive it from that gmail address? or could appear to come from me@mydomain.com

Also when the client sends emails to me I assume they would need to send to the gmail address not me@mydomain.com, then it would get forwarded to my email client.

Is that correct?

Pete Winter

ASKER

it4soho - Thanks for the reply and advice.

When your say "retool their MTA setup". What does MTA mean? Also I have my on virtual private server so I can do what I like. Is it possible to change a mail setting that would allow emails to be received and sent to emails like this?

Also what is a smart hosting solution and how will it help?

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Member_2_6515809

The headers posted even say as much:
"The mail server could not deliver mail to xxx@rs.iq. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries"
The mail server in questions *is* missing the proper DNS entries.

Pete Winter

ASKER

it4soho & BlueCompute - Thanks for the info. My host can not help me. Can you recommend a smart hosting solution that will resolve the issue?

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Pete Winter

ASKER

BlueCompute - I am using IMAP via Mail software on a Mac OS X

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Pete Winter

ASKER

Many thanks for your help and advice.

Daniel McAllister

My apologies -- but BlueCompute is correct that my comment about sending out from a dynamic IP was wrong -- fact is, I was answering 2 other questions this morning about Exchange mail not going through, and I simply got my questions mixed up.

Thanks to petewinter for awarding me some of the points... the issue of it being an MTA problem, as well as the potential solution being a smarthost, are valid...

I hope the remainder of the comments are helpful.

Dan
IT4SOHO