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Servant-LeggieFlag for Australia asked on

Exchange email 'drop-out' on MS SBS Server 2003 with SP2

Hi all,

A client has an old MS SBS Server 2003 with SP2. They'll be upgrading soon (Server 2013) but have just had an issue with their exchange emails... as in, their emails aren't coming through.

This happened 30mins ago and also happened last Friday when it was down for roughly 3 hours before it seems to kick back to life of its own accord.

As I personally have very little experience with Exchange directly, at least from a setup/ maintenance point-of-view (most of our clients use Zimbra), I'm hoping you might be able to assist with the following queries:

1/ In MS SBS Server 2003, how can I find out what is causing this issue whereby they aren't receiving email. I can post more info on the problem if you can direct me to any logs which may be helpful.

2/ After Friday, they haven't received any emails which came in over that 3 hour period. Would these emails be stored in Exchange and, if so, where and how can I cause them to flow through to the end user.

In both instances, on Friday and now, the internet connection is very stable (I can easily RDP into the server to check the situation, in fact I'm in there right now).

Happy to offer up any further info if what I've offered above is patchy - just let me know what you need.
SBSWindows Server 2003ExchangeAcronis

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Servant-Leggie

8/22/2022 - Mon
David Johnson, CD

Does this only affect incoming email or both incoming and outgoing?
Did you check the transport logs?
Sushil Sonawane

Run the mail test through "www.msexchangetestconnectivity.com" to check your mail flow working or not and find out what is reason mail flow not working.
ASKER CERTIFIED SOLUTION
Servant-Leggie

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ASKER
Servant-Leggie

To clarify my above post, the organisation is only small (20 seats) and, as such, only has a single server hosting exchange and everything else. Sorry for mentioning this only now.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
David Johnson, CD

when you clone a drive it is an exact replica
you could go into diskmgmt.msc and expand the drive to then use the available space.

OOPS, you need a 3rd party partitioning tool since MS SBS Server 2003 is out of date and doesn't have the expand / shrink options.
ASKER
Servant-Leggie

Sorry guys, in a bit of a mental fog today.

So, the proportional drive clone was completely successful - I believed I was cloning their D: but actually cloned their C: (which is fine - it could do with more space). I can use Acronis to expand the remaining partition to include the previously excluded 167.67GB of unallocated space, so I reckon we're all good now.

Thanks for your help!
ASKER
Servant-Leggie

Solution was nothing more than increasing the space on the drive as it hadn't been immediately obvious this was the resolution to the issue.

Once space freed and server rebooted, emails started to flow.
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