HP ENVY Ultrabook 6-1110eo Wireless NIC missing?

Hello Experts!

I have a HP ENVY Ultrabook 6-1110eo in which the wireless network card seems to have dissapeared, I can not find it in the Device manager or anywhere else in the computer.

Is anyone here familiar with this problem or perhaps you know the solution?
Sanoj HaoderssonHackermanAsked:
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aadihCommented:
(Device Manger, View Tab):  Not in hidden devices?
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JohnBusiness Consultant (Owner)Commented:
First, turn the computer all the way. Then start up. Then re-confirm there is no wireless card in Device Manager.

In most computers, the wireless card is a field-replaceable part. Look in your documentation to see how to remove it and replace it. If you can do this, try re-seating the card (remove it and put it back in). Turn the computer on and see.

It is possible the card has died. Is the machine under warranty?

There may be a switch to turn off wireless on the laptop case. However that should not remove the card, just turn it off.

.... Thinkpads_User
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Sanoj HaoderssonHackermanAuthor Commented:
Checked and there it is, however it appears "greyed out", any ideas?
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Sanoj HaoderssonHackermanAuthor Commented:
Thinkpads_User

The machine is still under warranty and I'm afraid I'll void the warranty by opening it up.

If I hit F12 it goes into "Airplane-mode". No difference when I press it.
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JohnBusiness Consultant (Owner)Commented:
If you tried re-seating the card and that does not help, the card is probably defective. Do you have warranty on this box?

What operating system?  If Windows 8, you might try a Windows 8 Refresh first. This saves your data but you do have to reinstall your applications. Read about it first.

.... Thinkpads_User
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aadihCommented:
Try:

Downloading the wifi driver from the HP site for your model and install it.
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Sanoj HaoderssonHackermanAuthor Commented:
It's running Windows 8 64. I will try a refresh if nothing else works. aadih suggested I'll look in the hidden devices in device manager and the NIC appears there, but grayed out.
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JohnBusiness Consultant (Owner)Commented:
Given that it is under warranty, I would contact HP Support. They will probably help you (tomorrow as today is a holiday in some parts of the world).

... Thinkpads_User
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aadihCommented:
The drivers on the computer, perhaps, are in a hidden folder on the C: drive.  Unhide: "Show Hidden Folders" folders on C:].  But reinstalling the driver should (may) work. Please give it a try.
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JohnBusiness Consultant (Owner)Commented:
The NIC drivers are in plain sight in a normal machine, not hidden. On my computers, it does not matter if the folder containing the drivers is hidden. If the device driver is greyed out, the operating system will probably not allow installation (it might). Normally a missing driver has a yellow exclamation mark.  This is why I think a Refresh might help.

... Thinkpads_User
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aadihCommented:
Yes. A repair or a reinstall is an option.
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Sanoj HaoderssonHackermanAuthor Commented:
The only options I get when I click it is update drivers and uninstall. I'm doing a virus scan at the moment and it has come up with some viruses.
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aadihCommented:
Good. You could also try safe mode with networking (after the cleanup, if still having the problem).

Also scan with malwarebytes antimalware and TDSSKiller.
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JohnBusiness Consultant (Owner)Commented:
If you are able to do a Refresh, that should also get rid of viruses. I am not a big fan of cleaning up viruses because, unless very simple viruses, the cleanup is usually not complete.

So for long term stability, Refresh (or even Recovery) and get a really good Anti-Virus suite of your choice.

... Thinkpads_User
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Sanoj HaoderssonHackermanAuthor Commented:
I found about 52 viruses from the scan.

The status for the hidden network card says that it's not connected to the PC so I will send it to HP for a repair as it's still under warranty, and I don't want to risk voiding it by opening it up.
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aadihCommented:
Great. You decided on a definitive step to fix it.  :-)
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Sanoj HaoderssonHackermanAuthor Commented:
It is the right thing to do, the wireless network stopped working when HP returned it after replacing a defective motherboard.

Thanks for your support :)
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aadihCommented:
Great. You will have a working computer in a few days. :-)
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Sanoj HaoderssonHackermanAuthor Commented:
Many thanks for the help!
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