HP ENVY Ultrabook 6-1110eo Wireless NIC missing?
Hello Experts!
I have a HP ENVY Ultrabook 6-1110eo in which the wireless network card seems to have dissapeared, I can not find it in the Device manager or anywhere else in the computer.
Is anyone here familiar with this problem or perhaps you know the solution?
I have a HP ENVY Ultrabook 6-1110eo in which the wireless network card seems to have dissapeared, I can not find it in the Device manager or anywhere else in the computer.
Is anyone here familiar with this problem or perhaps you know the solution?
aadih
(Device Manger, View Tab): Not in hidden devices?
First, turn the computer all the way. Then start up. Then re-confirm there is no wireless card in Device Manager.
In most computers, the wireless card is a field-replaceable part. Look in your documentation to see how to remove it and replace it. If you can do this, try re-seating the card (remove it and put it back in). Turn the computer on and see.
It is possible the card has died. Is the machine under warranty?
There may be a switch to turn off wireless on the laptop case. However that should not remove the card, just turn it off.
.... Thinkpads_User
In most computers, the wireless card is a field-replaceable part. Look in your documentation to see how to remove it and replace it. If you can do this, try re-seating the card (remove it and put it back in). Turn the computer on and see.
It is possible the card has died. Is the machine under warranty?
There may be a switch to turn off wireless on the laptop case. However that should not remove the card, just turn it off.
.... Thinkpads_User
ASKER
Checked and there it is, however it appears "greyed out", any ideas?
ASKER
Thinkpads_User
The machine is still under warranty and I'm afraid I'll void the warranty by opening it up.
If I hit F12 it goes into "Airplane-mode". No difference when I press it.
The machine is still under warranty and I'm afraid I'll void the warranty by opening it up.
If I hit F12 it goes into "Airplane-mode". No difference when I press it.
If you tried re-seating the card and that does not help, the card is probably defective. Do you have warranty on this box?
What operating system? If Windows 8, you might try a Windows 8 Refresh first. This saves your data but you do have to reinstall your applications. Read about it first.
.... Thinkpads_User
What operating system? If Windows 8, you might try a Windows 8 Refresh first. This saves your data but you do have to reinstall your applications. Read about it first.
.... Thinkpads_User
Try:
Downloading the wifi driver from the HP site for your model and install it.
Downloading the wifi driver from the HP site for your model and install it.
ASKER
It's running Windows 8 64. I will try a refresh if nothing else works. aadih suggested I'll look in the hidden devices in device manager and the NIC appears there, but grayed out.
ASKER CERTIFIED SOLUTION
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The drivers on the computer, perhaps, are in a hidden folder on the C: drive. Unhide: "Show Hidden Folders" folders on C:]. But reinstalling the driver should (may) work. Please give it a try.
The NIC drivers are in plain sight in a normal machine, not hidden. On my computers, it does not matter if the folder containing the drivers is hidden. If the device driver is greyed out, the operating system will probably not allow installation (it might). Normally a missing driver has a yellow exclamation mark. This is why I think a Refresh might help.
... Thinkpads_User
... Thinkpads_User
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ASKER
The only options I get when I click it is update drivers and uninstall. I'm doing a virus scan at the moment and it has come up with some viruses.
Good. You could also try safe mode with networking (after the cleanup, if still having the problem).
Also scan with malwarebytes antimalware and TDSSKiller.
Also scan with malwarebytes antimalware and TDSSKiller.
If you are able to do a Refresh, that should also get rid of viruses. I am not a big fan of cleaning up viruses because, unless very simple viruses, the cleanup is usually not complete.
So for long term stability, Refresh (or even Recovery) and get a really good Anti-Virus suite of your choice.
... Thinkpads_User
So for long term stability, Refresh (or even Recovery) and get a really good Anti-Virus suite of your choice.
... Thinkpads_User
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Great. You decided on a definitive step to fix it. :-)
ASKER
It is the right thing to do, the wireless network stopped working when HP returned it after replacing a defective motherboard.
Thanks for your support :)
Thanks for your support :)
Great. You will have a working computer in a few days. :-)
ASKER
Many thanks for the help!