grnow
asked on
Windows 7 blue screen
windows 7 pc blue screen a few times Below is some description. what could cause the problem?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 82C82D32
BCP3: B11E07B8
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 82C82D32
BCP3: B11E07B8
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
If you're not running out of hard drive space, it's typically either BIOS needs updating or Video driver needs updating.
ASKER
From event viewer, see this. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e (0xc0000005, 0x82c43d32, 0xba1f67b8, 0x00000000).
saw some links online, haven't try out yet as no access to the machine till few days later. the same machine was working fine under window xp. the problem occurs only when reformat the machine to windows 7, 32 bit.
http://www.sevenforums.com/bsod-help-support/2565-crashing-daily-computer-has-rebooted-bugcheck.html
http://www.sevenforums.com/bsod-help-support/2565-crashing-daily-computer-has-rebooted-bugcheck.html
saw some links online, haven't try out yet as no access to the machine till few days later. the same machine was working fine under window xp. the problem occurs only when reformat the machine to windows 7, 32 bit.
http://www.sevenforums.com/bsod-help-support/2565-crashing-daily-computer-has-rebooted-bugcheck.html
http://www.sevenforums.com/bsod-help-support/2565-crashing-daily-computer-has-rebooted-bugcheck.html
You need to update your drivers to Vista or higher compatibility.
8e is the same as 1000008e.
Check in this order
1) Available hard drive space.
2) Available BIOS updates from computer or motherboard manufacturer.
3) Available Video driver updates from computer manufacturer (do NOT install video driver updates from Windows Update 'optional' updates; right-click them and choose 'hide' instead)... from video card manufacturer if home built or no-name computer.
Check in this order
1) Available hard drive space.
2) Available BIOS updates from computer or motherboard manufacturer.
3) Available Video driver updates from computer manufacturer (do NOT install video driver updates from Windows Update 'optional' updates; right-click them and choose 'hide' instead)... from video card manufacturer if home built or no-name computer.
ASKER
hmm.. under the device manager, there is no error seen for drivers out of date. the drivers for the motherboard is actually all installed after just installing windows 7. The drivers available from the motherboard website is of a lower version.
Upload dmp file here for analysis.
C:\Windows\minidump
Ded9
C:\Windows\minidump
Ded9
What type of computer model # etc....?
also look for errors in event viewer logbooks
ASKER CERTIFIED SOLUTION
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Ded9
Ded9
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