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tonyadamFlag for United States of America asked on

Windows 7, IE 9 goes into a continuous loop

IE goes into conitnuous loop with messages about detecting a problem, but cannot even access the tools icon during this loop (grayed out) to try resetting IE.  Any ideas?  Chrome seems to work OK.
Anti-Virus AppsWindows OSWindows 7

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tonyadam

8/22/2022 - Mon
John

See if you can go to Control Panel, Internet Options, Advanced and Reset that way. Does that work?

The fact that one browser runs and one does not suggests the possibility of a virus.

Please scan your machine with your own AV suite and then use the free trial download from Malwarebytes to scan again.

.... Thinkpads_User
Darr247

Click the 'start' orb, type in inetcpl.cpl and hit Enter.
The Reset... button is on the Advanced tab.
aadih

Reset, disable all addons and toolbars. Problem still exists?

Problem exists in safe mode with networking?
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
jcimarron

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Sudeep Sharma

Did you tried any of the above suggestion yet?

Sudeep
ASKER
tonyadam

Reset did not solve the problem. There was no way to remove addons and toolbars since those options were grayed out.   We were able to bring IE up in safe mode.  Installed the option for IE10 while in safe mode.  Returned to regular mode but had the same problem.  Then decided to uninstall the IE10 update via the CP and View Installed Updates.  Although it did not appear to uninstall (was still listed), we restarted the system and IE now appears to be working OK with IE 9.

SSharma....I did not see any suggestions from you.
aadih

Great. You got it working. :-)
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Darr247

> There was no way to remove addons and toolbars
since those options were grayed out.
For future reference, click the 'start' orb, then click All Programs...
navigate to Accessories -> System Tools
There you will find a shortcut named
Internet Explorer (No Add-ons)
ASKER
tonyadam

Thank you.  I did not know that.  Good info.