Avatar of pgm554
pgm554Flag for United States of America asked on

Symantec Sytem Recovery 2011

Installed on a SBS 2008 server,everything patched,but it doesn't see the local drives when trying to run a backup.

It will see external (USB),but not local.
Any ideas?
Storage SoftwareSBS

Avatar of undefined
Last Comment
pgm554

8/22/2022 - Mon
ASKER
pgm554

Her's a partinfo from the APP.
partinfo.txt
Paul Solovyovsky

Are these volumes GPT or MBR?
David

So this is a dell, right??   Make sure your RAID controller is supported, and if so, your device drivers are loaded properly.

Here is the process
http://www.symantec.com/connect/forums/raid-drivers-and-system-recovery-server-2011
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Steve

could you be more specific please?
When you say it 'cant see local drives' do you mean they are not available to be backed up, or are do you mean they don't appear as a backup destination?
ASKER
pgm554

MBR

Not showing up as being available for backup in the define backup wizard,

The OS sees all the local disks fine ,but the APP does not.

The 2010 version of this product worked ,but I upgraded to the 2011 version and it doesn't see the local drive (C).

RAID 5 ,4X250 GB SATA ,Poweredge 840 ,PERC 5(not PERC 6) all firmware and drivers up to date.

I can see why some folks hate Symantec.

Going from one version to another on a supported OS shouldn't be such a pain in the @.
Paul Solovyovsky

uninstall and potentially run the SRS removal tool from Symantec.  Re-install and try again, I've seen the Symantec dll files get messed up after an upgrade.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER
pgm554

I've seen this too,but don't see any errors in the partinfo log.

http://www.symantec.com/business/support/index?page=content&id=TECH68773

There are two hidden partitions (one for Dell and another 2gb).both FAT.

I just wondering if those could be causing issues.
David

Well, everything appears to be done right, since you confirmed the drivers and supported O/S.  

Unless there is something buried in release notes saying FAT32 isn't supported ... then I would log this as a bug with symantec and get them to resolve the issue or ask for your money back, since this isn't operator error and you have a supported platform.
Paul Solovyovsky

Looks like the SRS sees an invalid partition table, follow the KB listed, if it doesn't work I'd uninstall and re-install as this is what Symantec Tier 1 support will request

http://www.symantec.com/business/support/index?page=content&id=TECH68773
Your help has saved me hundreds of hours of internet surfing.
fblack61
Paul Solovyovsky

Looks like you've already seen the KB.  If the previous version was seeing the partitions and this one is not you may want to uninstall and ind install the latest version which I believe is 2013.
Steve

Don't suppose you've used a 3rd party tool to resize your partitions have you? (eg paragon, easus)

These servers often come with odd partitions and many resort to resizing, which can have effects on the partition tables etc, especially if the software you use is an older version that isn't officially compatible with the newer versions of Windows Server.

I suspect this may relate to the well known issue of partitions extending a little further than the BESR system expects, which normally results in having to reduce the partition size a little (as shown in the KBs noted above)
It's not really an option with the C drive however, as system drives don't link being messed around with so you're stuck trying to avoid a rebuild.
ASKER
pgm554

I actually shrank  the C part by 260 gigs and still no joy.

I have a copy of Retrospect that I had laying around as an eval and am testing it.

The head honcho of Symantec has said they've "stubbed their toe" on the newer releases of their BE products lately and this seems to be just another shining example.

The buy a good company like Powerquest and screw the product up.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
pgm554

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
David

Symantec probably did you a favor.  4K sectored drives aren't qualified for your RAID controller either (nor will they be).  Your data is at risk because of this, and it is causing you performance issues.
ASKER
pgm554

That's what Dell shipped from the factory.
They are even Dell branded.
WD RE 2's.

I did the fsutil thing and they popped up as 512e with 4096 physical sector.
ASKER
pgm554

Found the answer myself.

Just another reason to dislike Symantec!

How could they ship a product labeled 2011 when 4 k sector drives have been shipping for many years now?
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes