Backup issue on Win2003 OS (Netbackup -Symantec )

I have copied the errors as below :(same server -Result) Netbackup server 7.1 and Client ver :7.1 : OS -Win2003

PLease help to fix the issue.

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When looking at the event logs I see that VSS is throwing alerts.  The backup finished with an error 1.  When looking at the error it is from the system state.  Can you look into the VSS errors on the system and see what you can do?


08/27/2013 16:59:16 - Info nbjm (pid=32503) starting backup job (jobid=187034) for client rchsesp1, policy Windows_Production2, schedule Daily_Cumulative
08/27/2013 16:59:16 - Info nbjm (pid=32503) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=187034, request id:{EA67D77E-0F63-11E3-99FB-C13BEE40977D})
08/27/2013 16:59:16 - requesting resource rtxdxip01-stg-itg
08/27/2013 16:59:16 - requesting resource kronos.NBU_CLIENT.MAXJOBS.rchsesp1
08/27/2013 16:59:16 - requesting resource kronos.NBU_POLICY.MAXJOBS.Windows_Production2
08/27/2013 16:59:16 - granted resource  kronos.NBU_CLIENT.MAXJOBS.rchsesp1
08/27/2013 16:59:16 - granted resource  kronos.NBU_POLICY.MAXJOBS.Windows_Production2
08/27/2013 16:59:16 - granted resource  MediaID=@aaaaj;DiskVolume=rtxdxip01-lsu;DiskPool=rtxdxip01-dp;Path=rtxdxip01-lsu;StorageServer=rtxdxip01-ss_167.254.103.89;MediaServer=rchnbump1
08/27/2013 16:59:16 - granted resource  rchnbump1-rtxdxip01
08/27/2013 16:59:16 - estimated 10117934 kbytes needed
08/27/2013 16:59:16 - Info nbjm (pid=32503) started backup job for client rchsesp1, policy Windows_Production2, schedule Daily_Cumulative on storage unit rchnbump1-rtxdxip01
08/27/2013 16:59:16 - started process bpbrm (pid=28104)
08/27/2013 16:59:17 - Info bpbrm (pid=28104) rchsesp1 is the host to backup data from
08/27/2013 16:59:17 - Info bpbrm (pid=28104) reading file list from client
08/27/2013 16:59:17 - Info bpbrm (pid=28104) starting bpbkar on client
08/27/2013 16:59:17 - connecting
08/27/2013 16:59:17 - connected; connect time: 0:00:00
08/27/2013 16:59:19 - Info bpbkar (pid=5328) Backup started
08/27/2013 16:59:19 - Info bpbrm (pid=28104) bptm pid: 28105
08/27/2013 16:59:20 - Info bptm (pid=28105) start
08/27/2013 16:59:20 - Info bptm (pid=28105) using 524288 data buffer size
08/27/2013 16:59:20 - Info bptm (pid=28105) setting receive network buffer to 524288 bytes
08/27/2013 16:59:20 - Info bptm (pid=28105) using 64 data buffers
08/27/2013 16:59:28 - Info bptm (pid=28105) start backup
08/27/2013 17:01:04 - Info bptm (pid=28105) backup child process is pid 28925
08/27/2013 17:01:04 - begin writing
08/27/2013 17:28:55 - Warning bpbrm (pid=28104) from client rchsesp1: WRN - can't open object: Shadow Copy Components:\System Service\Windows Management Instrumentation\WMI (BEDS 0xE0009421: No component files present on the snapshot.)
08/27/2013 17:28:55 - Warning bpbrm (pid=28104) from client rchsesp1: WRN - can't open object: Shadow Copy Components:\System Service\Event Logs\Event Logs (BEDS 0xE0009421: No component files present on the snapshot.)
08/27/2013 17:28:56 - Warning bpbrm (pid=28104) from client rchsesp1: WRN - can't open file: System State:\System Files\System Files (WIN32 -536832991: Unknown error)
08/27/2013 17:28:56 - Error bpbrm (pid=28104) from client rchsesp1: ERR - Error encountered while attempting to get additional files for System State:\
08/27/2013 17:28:56 - Warning bpbrm (pid=28104) from client rchsesp1: WRN - can't open file: System State:\Registry\Registry (WIN32 -536832991: Unknown error)
08/27/2013 17:28:56 - Warning bpbrm (pid=28104) from client rchsesp1: WRN - can't open file: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536832991: Unknown error)
08/27/2013 17:29:01 - Info bptm (pid=28105) waited for full buffer 1171 times, delayed 35502 times
08/27/2013 17:29:06 - Info bptm (pid=28105) EXITING with status 0 <----------
08/27/2013 17:29:08 - Info bpbrm (pid=28104) validating image for client rchsesp1
08/27/2013 17:29:08 - Info bpbkar (pid=5328) done. status: 1: the requested operation was partially successful
08/27/2013 17:29:08 - end writing; write time: 0:28:04
the requested operation was partially successful  (1)

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Backup is failing on xxxx server with error code 156 (snapshot error encountered). Could you please have a look.


08/26/2013 17:16:01 - Error bpbrm (pid=30906) from client rchsesp1: ERR - failure reading file: C:\Program Files\SonicWallES\MySQL\data\thumbprint\ip_thumbprint.ibd (WIN32 21: The device is not ready. )
08/26/2013 17:16:01 - Error bpbrm (pid=30906) from client rchsesp1: ERR - Snapshot Error while reading file: GLOBALROOT\Device\HarddiskVolumeShadowCopy51\Program Files\SonicWallES\MySQL\data\thumbprint\ip_thumbprint.ibd
08/26/2013 17:16:01 - Critical bpbrm (pid=30906) from client rchsesp1: FTL - Backup operation aborted!
08/26/2013 17:16:03 - Error bptm (pid=30907) media manager terminated by parent process
08/26/2013 17:18:54 - Error bpbrm (pid=30906) could not send server status message
08/26/2013 17:18:54 - Info bpbkar (pid=2188) done. status: 156: snapshot error encountered
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shankarvetrivelAsked:
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strivoliCommented:
The server you are trying to backup data from is the W2003. Did you simply try to reboot the server?
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strivoliCommented:
Latest version is 7.1.0.4. Did you consider updating to 7.1.0.4 (for free) from 7.1?
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shankarvetrivelAuthor Commented:
I have fixed the issue by increasing the Limit.
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