Exchang 2010 OAB does not UPDATE

I have a new Exchange 2010 server that was migrated from Exchange 2007.  Users complain that when using Exchange Cached Mode they cannot see newly created users in the GAL even after waiting the full 24 - 48 hours to update.

When I open the EMC and go to ORGANIZATION/OFFLINE ADDRESS BOOK and attempt to UPDATE I receive an error. (See attached).

Please help....OAB Error
BSModlinAsked:
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BSModlinAuthor Commented:
This error messaged attached may help as well....Error 2 Address List
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Vijaya Babu SekarAssociate Ops ManagerCommented:
could you please check the public folder tree is there or not. which mentioned in your 1st screen shot.


Thanks.
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Simon Butler (Sembee)ConsultantCommented:
Do you have a public folder database?

If not, then you need to disable public folder distribution on the properties of the OAB.
If you have Outlook 2003 then you MUST have a public folder database and will need to create one.

Once you have made the change, run the following command:

get-offlineaddressbook | update-offlineaddressbook

Simon.
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BSModlinAuthor Commented:
Error 3I do have a Public Folder Database... Attached is the Tree Structure... All clients are on Outlook 2010.... I am wondering if I did not perform the migration from Exchange 2007 to 2010 properly i n regards to the Public Folders.....

How can I troubleshoot and fix.....
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Simon Butler (Sembee)ConsultantCommented:
You have the offline address book folders. Check the entire tree there to ensure that the server is listed as a replica. If not, update it.
On the properties of the mailbox databases, ensure that the correct public folder database is selected.

However if all clients are Outlook 2010, then I would also consider disabling public folder distribution completely - you don't need it.

Simon.
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BSModlinAuthor Commented:
Can you please be a bit more specific on how to check the items you have spoken about above?  And, if I am using Public Folders can I still disable Public Folder Distribution?

I need a bit of a walk-thru if you could....

Thank you!!
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Simon Butler (Sembee)ConsultantCommented:
Right click on each folder under Offline Address Book and look at the replicas. There should be at least one server listed for each one. The root folder will not have any listed - just the subfolders.

You can disable public folder distribution of the OAB if you are using public folders - it is just a distribution method.

Simon.
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BSModlinAuthor Commented:
I performed the steps above and the issue remains..... Is there any thing else to check or look at?
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Simon Butler (Sembee)ConsultantCommented:
What exactly did you do? Have you disabled Public Folder distribution?

Simon.
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BSModlinAuthor Commented:
Both... Checked for replicas and disabled PF distribution.
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Simon Butler (Sembee)ConsultantCommented:
If you have disabled PF replication, then checking for replicas doesn't do anything.

run

get-offlineaddressbook | update-offlineaddressbook

Wait about 30 minutes, then check the event viewer to see if any errors have occured.

Simon.
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BSModlinAuthor Commented:
Here are the 2 error messages in the event viewer after running the command above.....Exchange1Exchange2
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BSModlinAuthor Commented:
Another item to mention.... If I open the Address Book and view the GAL I cannot see newly created users since the Exchange 2010 upgrade... BUT.....

If I use the dropdown menu and choose ALL USERS I see the newly created users.....

Hope this helps...

Please respond.... This is killing me!!
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Simon Butler (Sembee)ConsultantCommented:
It is still trying to use public folders for distribution.
I would check the OAB configuration again.
Do it from EMS:

get-offlineaddressbook | fl

Look for the distribution methods.

Simon.
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BSModlinAuthor Commented:
Attached is the output from the command above.  I had to break it up into 2 files... Output1 and Output2.

Any ideas?Output1Output2
Thanks again....
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Simon Butler (Sembee)ConsultantCommented:
Have any services been restarted since you made the changes to the OAB configuration?

Simon.
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