Outlook 2010 Indexing will not index new emails

Hey Guys

I've got a weird issue with some of my laptops on a 2008 domain with Exchange 2010 (also running Forefront).

In Outlook 2010, they will not index any new emails.
They are running Windows 7 Pro 64bit and Office 2010 standard 32bit. I've installed the latest service packs and updates (Windows 7 SP1, Office 2010 SP2).
Here's what I've done so far:
- I've uninstalled and re-installed the MS search
- Re-installed Office 2010
- Removed all items from Windows search indexing (including Outlook profile) and re-added
- Disabled all plugin's in Outlook
- Rebuilt indexes
- Disabled antivirus
- Re-downloaded the ost file
- Made sure Cached mode is enabled in Outlook
- Run sfc /scannow to make sure there are no corruptions on the hard drive
- Ran hdd chkdsk
- Ran MS fixit search fix utility

I'm wondering what else I can try.
Is there a chance it could be my Exchange server might be causing it?
What do you guys think?

Kind Regards
Aaron

What do you guys think?
moncompAsked:
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moncompConnect With a Mentor Author Commented:
Hey SreRaj

Thanks for your help.
I think I might try deleting the whole user profile and re-creating it then re-adding the Outlook profile again. I might have to do this over the weekend. I'll let you  know how I go.

Kind Regards
Aaron
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SreRajCommented:
Hi,

Please try configure Outlook Profile for the same user on a different machine and see if indexing is working fine.
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moncompAuthor Commented:
Hey SreRaj

Thanks for your reply.

Just though of that too and tried it on another machine this morning after my post and indexing is working normally on that machine.
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SreRajCommented:
Please check the laptops which are having problem have any Group Policy Objects applied to them which is not allowing index to work normal. Also check in Application Log in Event Viewer for any errors logged regarding indexing.
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moncompAuthor Commented:
Hey SreRaj

I checked the group policy object and I think those are ok.

However, this is what I found in the eventviewer application logs.

Log Name : Application
Log Source : Microsoft-Windows-Search
Log EventID : 3036
Log Time Generated : 3/09/2013 1:32:21 PM
Log Message : The content source <file:C:/Program Files (x86)/Microsoft Office/Office14/Visio Content/> cannot be accessed.
Context: Windows Application, SystemInd


Log Name : Application
Log Source : Microsoft-Windows-Search
Log EventID : 3036
Log Time Generated : 3/09/2013 1:41:24 PM
Log Message : The content source <mapi://{S-1-5-21-2536478515-3559009595-4198630889-5136}/> cannot be accessed.
Context:  Application, SystemIndex Catalog


Log Name : Application
Log Source : Microsoft-Windows-Search
Log EventID : 3036
Log Time Generated : 3/09/2013 11:16:59 AM
Log Message : ExtraInfo:
Context: Windows Application, SystemIndex Catalog
Details:(HRESULT : 0x80004005) (0x80004005)  URL:mapi://{S-1-5-21-2536478515-35590095

What do you think?
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SreRajCommented:
This could be because index for outlook has been corrupted. Please follow below procedure to rebuild index for outlook.

1. Open Outlook, go to File -> Options -> Search -> Indexing Options
2. Select Microsoft Outlook (Mailbox Name) and click on Advanced
3. In Index Settings tab, click on Rebuild
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moncompAuthor Commented:
Hey SreRaj

Thanks for your reply.  That's one of the first things I did.
I've rebuilt the index about 15 times so far hehehe without success.

I'm wondering if the MAPI search error is the cause of the issue.
I seem to index hard drive files normally. But I understand that Windows search works differently for files than it does for email pst/ost data.
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SreRajCommented:
While rebuilding index, did you rebuild it thru Outlook, File Options
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moncompAuthor Commented:
I used both I believe. Here are the methods I used:

1. Outlook, File, Options, Search, Indexing Options, Advanced, Rebuild Cache.
2. Control Panel, Indexing, Advanced Rebuild Cache.

Is that what you mean?
Are they different or the same thing?
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SreRajCommented:
Both options are same, but I wanted to confirm the correct index is getting rebuild. Normally the index errors will go off once the index is rebuid. Following is the screen which we see for rebuilding index.

Rebuild Index
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moncompAuthor Commented:
Hey SreRaj

Ahh so I did have the right location.
Therefore I think the correct index is being rebuilt.
I also tried removing all other locations so just the Outlook profile was being rebuilt. But unfortunately got the same result.

What happens is it has about 40,000 items to index. Typically within half an hour after I delete the OST and let it download again it allows me to search and find items I search for in Outlook. But if I send a new email, click the sent folder and search in that folder for the email I just sent it says "no results" or I get "no results, searches may be slow as items are still being indexed". The system is a Core i7 with an SSD hard drive so shouldn't take that long to index. Just the new emails not indexing is perplexing.
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SreRajCommented:
Normally you get these error messages while indexing is getting rebuilt. Did the status ever  shows as indexing completed?

One more thing we could try is to rebuild the Outlook Profile.
You could remove Outlook Profile from Control Panel -> Mail.
Go to C:\users\<username>\AppData\Local\Microsoft\Outlook, delete all files in this location.
Create new Outlook Profile, wait for OST file update.
Also, please wait for new index rebuild and then search for mails.

Sometimes, even if the indexing status is showing as completed, you may still get an error in outlook saying its still indexing. If you click on the error message, it will show you how many items are pending.

Indexing Status
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SreRajCommented:
Since there is 40,000 items to get indexed, it may take long time. Also, please note that if the usage of laptop is heavy, then indexing will not happen. It will wait for laptop resources to be available for starting indexing. Please request to user to keep the laptop plugged in and turned on for one complete day, so that it gets enough time to complete indexing of 40,000 items.
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moncompAuthor Commented:
Deleting and re-adding the local profile solved the indexing issue.
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