cordless mouse problem

I am using Windows 7.  I use a Logitech cordless mouse with a dongle a great deal.  Suddenly today it stopped working.  I have tried changing the battery, taking out the dongle and inserting it again and I have tried re-booting.   Result - nothing.
I have gone through the same process with another cordless mouse - nothing.
the laptop mouse works and so does a corded one.
It seems unlikely that TWO mouses could have gone wrong at the same time.
But they do get 10 or 11 hours of use a day.
Could the dongle have developed a fault.?
Any suggestions as my corded mouse is really grim and antiquated and it is not easy to buy a new cordless one??
Thanks
digiselAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jerseysamCommented:
Yes could be the dongle.

Have you tried another USB port.

Also is it seen in device manager? Maybe an update has affected the driver?
0
jerseysamCommented:
Also i presume you have hit the connect button on dongle and then mouse
0
Rob MinersCommented:
Mice and Pointing Devices

http://forums.logitech.com/t5/Mice-and-Pointing-Devices/Wireless-mouse-not-working/td-p/851658

If that isn't successful here are some other methods.

Press the WinKey + R, type Devmgmt.msc, and then press Enter.

In the open window press the TAB key, arrow down to Mice and other pointing devices.

Press the + sign on the NumPad to expand the key, arrow down and highlight your Mouse.

Press shift + F10 to get the right click Menu. Arrow down to Uninstall and press Enter, OK.

Press shift + F10 and select Scan for hardware changes.

See if your mouse works

Troubleshoot response failures in wireless keyboard or mouse

http://support.microsoft.com/kb/838398

Troubleshoot a wireless mouse that does not function correctly

http://support.microsoft.com/kb/321122
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

☠ MASQ ☠Commented:
When you say you tried a different cordless mouse did you also change the dongle?

Do you know which model of dongle you have?  Logitech have two versions, the longer ones that look like memory sticks and stubby ones that only stick out of the USB port a fraction.
The latter tend to be more robust while the former - really originally designed for the back of desktops - tend to get flexed on laptops and the USB connector can crack. The smaller ones tend to be more robust.

If you're using Logitech's drivers you could try uninstalling, then removing the dongle and after rebooting plug it back in and then see if Windows HID drivers can load it.  

When they do die though they die without warning :(
0
Pramod UbheCommented:
First isolate the issue - if it is mouse/dongle or laptop by checking the wireless mose on diff. computer/laptop. Then see if it is a hardware issue or software (driver) issue.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
digiselAuthor Commented:
thanks for your input
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Peripherals

From novice to tech pro — start learning today.