Outlook "Out of office" only reply once

I have a customer with a SBS2011.
The customer complains, that if they use the "Out of office" function in Outlook, it only returns a message to the sender the first time.  If the sender sends more mails, he is not given an Out-of-office reply.

Is this an error or can it somehow be configured?
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Alan HardistyCo-OwnerCommented:
This is how out of office is designed to work.  One message per day, per unique sender.

Why would someone need to be told more than once a day?

OhmitAuthor Commented:
Alan Hardisty :-) always an honor.

Well this is NOT per day!
If for instance an employee leave the company, and they set up an auto-reply it only sends out one single response to tge same sender EVEN if this sender writes another mail in a week or month.
THIS is a problem :-)

This is how its being design, however you can create certain rules though to send an automatic response to all of the people who send you e-mail messages.

Hope it helps.
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Neil RussellTechnical Development LeadCommented:
Customers always complain! :P

Its our job to educate them into using the tools in the manner in wich they were designed.

Outlook/exchange is doing exactly what it was designed to do.  That feature is not called an "I left the company" message.

Instead you should be creating a transport rule that sends an email back to the sender directly from exchange.
This is as said by previous comments. If you want to send a message on every email you need to configure transport rules direct on the exchange server.

Some information can be found here: http://technet.microsoft.com/en-us/library/bb124737(v=exchg.141).aspx
OhmitAuthor Commented:
Well guys youre not giving me much help :-)

As I put in my last comment the Out-of-office function only reply once PERIOD!

This means that if the customer is away for a 3 weeks vacation he only sends out one reply to the sender.  After 2 weeks the sender writes again (because he is running short of memory) and this time he is not given a resonse.
Hi as commented above, you need to create a transport rule in your exchange..
Alan HardistyCo-OwnerCommented:
Sorry - it only ever sends one message per external sender period unless you disable/re-enable Out Of Office daily!

If you want more than one message sent, then you have to disable and re-enable it or setup a transport rule!

Seems I was wrong in my first comment - life has moved on in Exchange 2010!!


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