Outlook "Out of office" only reply once

I have a customer with a SBS2011.
The customer complains, that if they use the "Out of office" function in Outlook, it only returns a message to the sender the first time.  If the sender sends more mails, he is not given an Out-of-office reply.

Is this an error or can it somehow be configured?
OhmitAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alan HardistyCo-OwnerCommented:
This is how out of office is designed to work.  One message per day, per unique sender.

Why would someone need to be told more than once a day?

Alan
0
OhmitAuthor Commented:
Alan Hardisty :-) always an honor.

Well this is NOT per day!
If for instance an employee leave the company, and they set up an auto-reply it only sends out one single response to tge same sender EVEN if this sender writes another mail in a week or month.
THIS is a problem :-)
0
raypedongCommented:
Hi,

This is how its being design, however you can create certain rules though to send an automatic response to all of the people who send you e-mail messages.

Hope it helps.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Neil RussellTechnical Development LeadCommented:
Customers always complain! :P

Its our job to educate them into using the tools in the manner in wich they were designed.

Outlook/exchange is doing exactly what it was designed to do.  That feature is not called an "I left the company" message.

Instead you should be creating a transport rule that sends an email back to the sender directly from exchange.
0
ronnypotCommented:
This is as said by previous comments. If you want to send a message on every email you need to configure transport rules direct on the exchange server.

Some information can be found here: http://technet.microsoft.com/en-us/library/bb124737(v=exchg.141).aspx
1
OhmitAuthor Commented:
Well guys youre not giving me much help :-)

As I put in my last comment the Out-of-office function only reply once PERIOD!

This means that if the customer is away for a 3 weeks vacation he only sends out one reply to the sender.  After 2 weeks the sender writes again (because he is running short of memory) and this time he is not given a resonse.
0
raypedongCommented:
Hi as commented above, you need to create a transport rule in your exchange..
0
Alan HardistyCo-OwnerCommented:
Sorry - it only ever sends one message per external sender period unless you disable/re-enable Out Of Office daily!

If you want more than one message sent, then you have to disable and re-enable it or setup a transport rule!

Seems I was wrong in my first comment - life has moved on in Exchange 2010!!

Alan
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
SBS

From novice to tech pro — start learning today.