Dynamics CRM x64 Diagnostics .NET Crash

Posted on 2013-09-03
Medium Priority
Last Modified: 2014-09-17
Trying to fix another Dynamics 2011 CRM issue and have discovered that i cant run Dynamics diagnostics on a x64 Outlook/Dynamics Machine.

Getting the following error when trying to launch. Have tried on two different machines.

Application: Microsoft.Crm.Outlook.Diagnostics.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at Microsoft.Crm.Outlook.Diagnostics.Program.Main()

Faulting application name: Microsoft.Crm.Outlook.Diagnostics.exe, version: 5.0.9690.3557, time stamp: 0x51c8838d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xe0434352
Fault offset: 0x0000000000009e5d
Faulting process id: 0x5b70
Faulting application start time: 0x01cea8a5f59ecb3b
Faulting application path: C:\Program Files\Microsoft Dynamics CRM\Client\res\web\bin\Microsoft.Crm.Outlook.Diagnostics.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: 34ef039b-1499-11e3-9c1e-001cc49e8788
Question by:epps
  • 4

Author Comment

ID: 39517330
This is affecting 32 bit clients now. Not sure whats causing this.

Expert Comment

ID: 39547367
Same issue here.  

At the same time we are experiencing and issue with each view tab in CRM add-in.  The first load of view tab is ok second load it is blank.

Not sure if they are related yet.

receive event id 1000 for diagnostics.exe and 5922 for MSCRMAddin for the view tab error.

Still diagnosing.

outlook client update rollup 14.

Author Comment

ID: 39838765
Have opened a case with PSS regarding this. They have acknowledged this is a bug. UR16 was supposed to have solved this but hasnt. Will post back when I get further info.

Accepted Solution

epps earned 0 total points
ID: 40319309
UR17 fixed this

Author Closing Comment

ID: 40327523
UR17 fixed this

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