Outlook 2010 not showing user created folders

9/10/2013

ASKER CERTIFIED SOLUTION

9/3/2013

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9/3/2013

On the Outlook toolbar, click View, and select Navigation Bar, Normal

9/3/2013

ASKER

On the left side and towards the bottom, it doesn't matter if Mail or Folder List is selected.

9/3/2013

ASKER

Navigation Bar was already set to Normal

9/3/2013

Is it an option to delete and recreate the profile on 1 PC to see if they then appear?

9/3/2013

ASKER

Can't really delete the profile as this is the only computer that is used to pull in the email. I wouldn't want to mess around with deleting profile or email etc at this point.

9/3/2013

You could try running through the mail setup again, just confirming the settings in Account settings and running through next next finish etc. See if it pops them back in. Odd though

9/3/2013

ASKER

I can create new folders and have them show up just fine.

9/3/2013

Have you opened outlook using the /resetfolders command?

http://www.howto-outlook.com/howto/commandlineswitches.htm

9/3/2013

ASKER

Wasn't able to get that to work either. But looking into it more and talking with the user, they changed email providres a few months ago. It looks like there is an older outlook file whre those folders were stored.

The new e-mail providre basically had them create a new account rather then just changing a few settings on the existing outlook account. Is there a way I can open this older outlook account and export specific folders and then import them into the new outlook file?

9/3/2013

Are you able to search the PC for PST and OST files and add them to Outlook to see if they appear

9/3/2013

ASKER

I will try adding them. I do know that there is already one outlook file showing (besides the new account) I will check the file location to see which one that is and if it is the one where the folders are being stored.

9/3/2013

They are normally found in this path

C:\Users\User_Name\AppData\Local\Microsoft\Outlook

9/3/2013

Yes the issue on the link I posted was that possibly using BOTH WAN ports on same subnet was an issue

"it appears that RV082 with dual wan ports connected to the same subnet will cause Win7 losing internet connection?"

9/4/2013

Have you resolved the issue?

9/9/2013

ASKER

Nope not resolved. I was out of town for a while and trying loading the other .pst files but no luck getting the folders to show up. I can still see them when i choose a message and then "move to" they are listed. but they do not display anywhere.

Also, they do not show up when i try to just search for a folder name on the computer to see if it is a dbx file I could possibly import..

I'm lost at this.

9/9/2013

ASKER

I got it figured out. Found out they were being stored deep down under other folders inside of the inbox folder.

Thanks all