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ZephyrMFlag for United States of America asked on

Outlook 2010 not showing user created folders

I'm having an issue where Outlook 2010 is currently not showing the user created folders that I move certain email into after receiving it in the inbox. They don't show up on the left side, but if I click a message and then *move to* it will display the folders and the messages can be moved into those folders.

I just cannot see them to click, and see what messages are all there etc.

Any ideas?
Outlook

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Tony Giangreco

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
jerseysam

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Tony Giangreco

On the Outlook toolbar, click View, and select Navigation Bar, Normal
ASKER
ZephyrM

On the left side and towards the bottom, it doesn't matter if Mail or Folder List is selected.
ASKER
ZephyrM

Navigation Bar was already set to Normal
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rwheeler23
jerseysam

Is it an option to delete and recreate the profile on 1 PC to see if they then appear?
ASKER
ZephyrM

Can't really delete the profile as this is the only computer that is used to pull in the email. I wouldn't want to mess around with deleting profile or email etc at this point.
jerseysam

You could try running through the mail setup again, just confirming the settings in Account settings and running through next next finish etc. See if it pops them back in. Odd though
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ASKER
ZephyrM

I can create new folders and have them show up just fine.
jerseysam

Have you opened outlook using the /resetfolders command?

http://www.howto-outlook.com/howto/commandlineswitches.htm
ASKER
ZephyrM

Wasn't able to get that to work either. But looking into it more and talking with the user, they changed email providres a few months ago. It looks like there is an older outlook file whre those folders were stored.

The new e-mail providre basically had them create a new account rather then just changing a few settings on the existing outlook account. Is there a way I can open this older outlook account and export specific folders and then import them into the new outlook file?
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James Murphy
jerseysam

Are you able to search the PC for PST and OST files and add them to Outlook to see if they appear
ASKER
ZephyrM

I will try adding them. I do know that there is already one outlook file showing (besides the new account) I will check the file location to see which one that is and if it is the one where the folders are being stored.
Tony Giangreco

They are normally found in this path

C:\Users\User_Name\AppData\Local\Microsoft\Outlook
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jerseysam

Yes the issue on the link I posted was that possibly using BOTH WAN ports on same subnet was an issue

"it appears that RV082 with dual wan ports connected to the same subnet will cause Win7 losing internet connection?"
Tony Giangreco

Have you resolved the issue?
ASKER
ZephyrM

Nope not resolved. I was out of town for a while and trying loading the other .pst files but no luck getting the folders to show up. I can still see them when i choose a message and then "move to" they are listed. but they do not display anywhere.

Also, they do not show up when i try to just search for a folder name on the computer to see if it is a dbx file I could possibly import..

I'm lost at this.
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William Peck
ASKER
ZephyrM

I got it figured out. Found out they were being stored deep down under other folders inside of the inbox folder.

Thanks all
Tony Giangreco

So it sounds like the original account stored the mail files on a non standard location and when 2013 was installed using the momal path, the cust path was lost. It's good to hear you found the old file(s).