symantec endpoint protection

I have Symantec Endpoint Protection and am struggling with it.

I want to download an update (exe file) for a particular proprietary program and it blocks it.

How do I unblock the block and can I put an exception on to prevent further blocks of these updates.

Cant see the answer!
topUKlawyerAsked:
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Tony GiangrecoCommented:
Open SEP,  On the left side click Change Settings, click the Configure Settings next to Exceptions. Add the folder and file type.
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JohnBusiness Consultant (Owner)Commented:
Open SEP and then on the left side click on Change Settings. Then on the right side, click on Configure Settings for Exceptions.

Make a folder where you wish to download the program to, and then add the folder to Exception Items. Also see if you can add the Program Name as an Exception.

You may have to disable SEP temporarily, download the file to the new folder and then Exempt the folder and program file.

I do this for Cain (oxid.it) and it works fine.

... Thinkpads_User
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topUKlawyerAuthor Commented:
sounds good, how do I disable SEP temporarily
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jerseysamCommented:
Right-clcik on the yellow SEP shield in tray and disable
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JohnBusiness Consultant (Owner)Commented:
Also note that some types of programs are registered in the Symantec Exceptions. So you also need to add this. If it is there, it will be registered under "Known Risks".  Cain (above) is a known risk. I do not why because it is a complete legitimate program.

.... Thinkpads_User
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Tony GiangrecoCommented:
Have you resolved the issue?
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topUKlawyerAuthor Commented:
I cant make the above suggestions work, so at the moment I have disabled the SEP and then downloaded the files.

I trust the supplier.


I realize that this is not the best way but I cant work out an exception for all the downloads from a particular site
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Tony GiangrecoCommented:
You can also disable sep through run command.

Go to Start, Run, CMD

Type in smc -stop
 
OR

start smc -stop
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Tony GiangrecoCommented:
Here is the page on the Symantec site with exception info

http://www.symantec.com/business/support/index?page=content&id=HOWTO80919
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JohnBusiness Consultant (Owner)Commented:
Once you have downloaded the file, you can manage exceptions as noted above. It usually works better anyway to exclude what it already on your machine.  Here are a couple of detailed screen shots to help.

SEP-Exceptions-1
SEP-Exceptions-2
Please let us know if you continue to need help.

.... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
@topUKlawyer - Thanks, and I was happy to help.

.... Thinkpads_User
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