disk error media test failure

On boot my laptop statesd isk error press any key to restart. When I do so, I get more info, pxe-e61 media test failure pxe-mof exiting broadcom pxe rom. Is there anyway around this to get to windows.
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pma111Asked:
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PerarduaadastraCommented:
You're getting this error because there's a problem with the hard disk in your laptop, either with the boot sector or the disk itself.

The media error message is caused by the machine's attempt to boot from the network when you haven't got a cable connected.

If you go into the BIOS of the laptop, does it see the disk? If it doesn't, that's a very bad sign...
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pma111Author Commented:
Yes it sees the disk
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Thomas GrassiSystems AdministratorCommented:
Disk error when booting up can mean a few things

1. bad hard drive

2. Do you have a USB drive plugged in to the laptop? if so remove it and then try

Also make sure no CD is loaded.

If no usb and no cd then you have a bad hard drive.

Try booting from Windows 7 CD see if computer boots.
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pma111Author Commented:
No usb or cd inserted
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TonypeswaniCommented:
Hello
Go into the BIOS settings at boot up. Disable the option to boot from network.That will get rid of the error messages

Follow the below steps to go in to BIOS.
To change Boot Sequence in your BIOS

    Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL, F2, F10 or ESC button
    This will enter you into the Bios\Cmos area.
    find and Find the Advanced area and click Enter
    Look for Boot Sequence or Boot Options and highlight that click Enter
    Now find and highlight the entry that says anything about booting to a lan or network.Look at the bottom of the screen to see the directions how to modify it and change it to Disabled or None.
    Once that is done then click F10 to Save and Exit
    You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.



Regards,
TonyP
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PerarduaadastraCommented:
Does the disk make any odd noises? Unusual clicking or scraping sounds?
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Thomas GrassiSystems AdministratorCommented:
Boot from the Windows 7 CD and do a system restore see if it can recover the Windows OS.
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pma111Author Commented:
I can't see anywayto disable 'network boot legacy pci device'.

Current boot order is ide0 hitachi drive, ide1 cddvd, usb fdd, network boot, usb hdd, usb cd\dvd
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pma111Author Commented:
We have no windows cd it came preinstalled (oem)
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pma111Author Commented:
No unusual sounds on the drive
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Thomas GrassiSystems AdministratorCommented:
I can post an ISO file for you on Skydrive

How old is the laptop?
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pma111Author Commented:
What will the iso file do? Its about 2 years old.
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PerarduaadastraCommented:
Come to that, what make and model is it?
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Thomas GrassiSystems AdministratorCommented:
It is a Windows 7 dvd
Do you have a DVD burner on another computer that will take an ISO image and put it on the DVD for you
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pma111Author Commented:
Makeand model of the pc or drive? Pc packard bell model no: new95 hdd is an hitachi
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pma111Author Commented:
Won't I need liscence info for the windows 7 dvd? How will that work in this instance? Cheers
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Thomas GrassiSystems AdministratorCommented:
Only if you have to do a complete refresh OS install

Not if you are doing a recovery
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pma111Author Commented:
Ok let's give that a go and any instructions most welcome
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pma111Author Commented:
Will I need a blank cd or dvd
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Thomas GrassiSystems AdministratorCommented:
A blank DVD I post it tonight when I get home from work.
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pma111Author Commented:
Ok thanks
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PerarduaadastraCommented:
Do you have any data on the drive you want to keep? If you do, it would be wise to recover it before you start making changes to the Windows installation.

Have you access to a desktop computer? You can install the laptop drive in it as a second hard disk (I'm assuming that both machines have the SATA interface) and see if you can recover your files from it; they may still be accessible even if it won't boot into Windows.
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pma111Author Commented:
Not bothered about any data on there just want a workable machine
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pma111Author Commented:
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rindiCommented:
Boot the PC using the UBCD and then run the diagnostic for your harddisk manufacturer, which is included on that CD. Make sure you run the long diagnostic. If it tells you the disk is bad and can't be repaired, replace it (check with your PC manufacturer, if it is about an year old you might get a warranty replacement). If the utility offers to repair the errors, allow it to do so, then test it again to see if all errors are gone.

http://ultimatebootcd.com

If the diagnostic comes up error free, boot using Paragon's Rescue Kit, which might be able to fix any issues you have with the installation.

https://www.paragon-software.com/home/rk-express/

If after that you can boot back into windows, make sure the first thing you do is use the PC manufacturer's utility for creating recovery DVD's. That is always the first thing you do when you get a new PC that came pre-installed, without OS DVD's. Maybe you can then still make those.
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Thomas GrassiSystems AdministratorCommented:
yes that will be a start

In my gut I believe your hard drive is foobar
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nobusCommented:
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pma111Author Commented:
Going to try ultimate boot CD disk diagnostic tests tommorow so will feedback.

Out of itnerest, aside from physical damage or age, what else can CAUSE this issue? I.e. can a software related issue, or something the user did when using the laptop cause this problem with the HDD, or any other reasons to affect the HDD, as it is relatively new and has never happened before. The issue ties back to a faulty iphone being attached via USB to the laptop, but that could be coincidence.
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rindiCommented:
First of all you must be aware that HD's are one of the weakest points in PC's. 100% of them will fail, some sooner, some later. So having backups and creating recovery media is the most important task when handling PC's. This hasn't changed with SSD's, so it stays the same with those.

It is possible that some software or malware or the user deleted important boot files on the disk, but that possibility can be reduced to a minimum by having good malware protection, always using restricted user accounts, and handling web content sanely. But if one of the above things happened, you'd probably get a different error message.
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Thomas GrassiSystems AdministratorCommented:
Hard drive failures can be caused by many things.
1. Poor manufacturing
2. Heating problems
3. Virus's

The user plugging the iphone into the laptop would not cause the hard drive to fail.
Unless the laptop had a short on the mother board but if that was the case then you would not be able to start the laptop either.

Once you can boot from a DVD you will be able to see for sure if the drive is ok or not.

Here is the procedure for doing the repair

1.Set your BIOS so that it uses the DVD drive as its primary boot device.
2.Boot the machine with your Windows 7 Repair CD.
3.Press a key when prompted to boot from the DVD.
4.Select "Repair PC" from the menu.
5.Select "Repair" when prompted.
6.Select System Restore when prompted.
7.Set Windows back to a point before things went wrong.


If that does not work then  you have a bad drive.
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pma111Author Commented:
>7.Set Windows back to a point before things went wrong.

I think that one is out, I'd be amazed if there are any restore points on it.
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Thomas GrassiSystems AdministratorCommented:
When ever the computer installs an update from Microsoft and even some application installs the automatically create a restore point. FYI
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pma111Author Commented:
Hmmm, is that a definate, as I have had fully patches windows machines before and then when I look for restore points - there are none! or can certain things wipe out all exisitng restore points?
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rindiCommented:
The System Restore function can be turned off. But that isn't done by default. Either the user has to do that (maybe to save disk-space, or when cleaning up malware, and after that not enabling it again), or malware could also disable it.
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Thomas GrassiSystems AdministratorCommented:
When you look at system restore it only shows last few you can always show more
my machine has a total of 7 restore points.  As Rindi states The system restore is on by default you have to change this. Most people do not.

So you must have at least one

This all is a mute point if your hard drive is failed.

Hopefully you will be able to do the procedure I posted

Good luck and keep us posted.
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nobusCommented:
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PerarduaadastraCommented:
Before you can do any of this you need to be able to access the disk...

Microsoft offers a good walk-through here:

http://support.microsoft.com/kb/927392

... on the use of the bootrec.exe utility.

Beg or borrow a Windows 7 installation disc and boot the computer from it; I'm assuming that you've already set the optical drive to be first in the boot device order. Follow the instructions in the article and see if everything comes back.
If it does, the first thing you do is make those recovery discs that you never got around to doing when the machine was new.

If it doesn't, then it's likely that the drive has morphed into a conversation-piece paperweight and needs to be replaced. However, the problem of obtaining a Windows 7 disk still remains, as your new disk won't be terribly useful with no OS installed on it...

If the disk you borrowed is the same version as your installation (32 or 64-bit, Home or Professional, etc.), then you can install Windows 7 from it onto your new disk; bootrec isn't version sensitive as far as I know, but the product key most certainly is!

If you can't borrow a disk then you'll likely have to buy one; a genuine disk from Ebay is OK as you already have the product key stuck on the bottom of your laptop. Be aware though, that an OEM disc may not have native support for some of the devices on your laptop, and if your NIC and WLAN drivers fall into that category then you'll still be trying to scrounge those drivers from somewhere so you can get on the internet to find the rest of them.
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nobusCommented:
please report the result of the disk diagnostic
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pma111Author Commented:
Well I burnt ubcd and the faulty laptop doesn't even launch that whereas 2 other devices do launch the ubcd options. Not sure why the faulty one won't even launch ubcd. The cd and dvd drive is top of the boot sequence.
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pma111Author Commented:
I don't understand if its the hdd that's faulty why it won't launch the boot cd either?
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rindiCommented:
Sometimes on some laptops I've seen a bad disk cause CD's not to boot either, as they often use the same bus and that can cause issues. The UBCD also has a utility from which you can create a UBCD for a USB stick. Try that and boot from that. Or remove the HD, then try booting from the CD. Or try another CD drive (or an external one connected via USB). Or test the HD with it connected as a 2nd internal disk to another PC where you can boot the UBCD.
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pma111Author Commented:
I'll try ubcd as a usb next then..

I'm also trrying to burn ubcd to another manufacturer of cd's
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pma111Author Commented:
Burnt to dvd and now ubcd working. Didn't work on cd.
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rindiCommented:
Then you either burnt the CD at too high a speed (I always burn at the lowest speed available), or the Laser for the CD part of the DVD drive is defective. In that case you'd have to change the drive eventually (if you want to use CD's in it).
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pma111Author Commented:
Ran the diagnostic and it says defective device.
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nobusCommented:
it can also have been bad cd media...
you can still run the trial of HDDRegenerator, and see if it can fix the first sector, before buying it http://www.dposoft.net/hdd.html      

here is how i handle bad drives : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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Thomas GrassiSystems AdministratorCommented:
Have you tried getting another hard drive and installing the OS on it.

Then you can connect the original drive and copy off the data if you can.
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