Outlook 2010 Multiple Recipient Send Button Not clickable

We have a user who has an unusual problem with Outlook 2010 Standard.  Whenever this user creates an email or meeting request to two or more people, the actual "Send" button will not do anything.  What I mean by that is the button acts like a broken link on a web page where you can click it as many times as you want to, but the email still stays open and will not communicate with the rest of Outlook to actually send the email.  However, if he sends to one person then everything works just fine, and he just reported that if he uses reply-all it works just fine.

We've repaired, and uninstalled/reinstalled the office suite.  Any ideas?  Thanks!
LVL 2
PostQAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

AwebsterCommented:
Out of curiosity have you tried removing and allowing outlook to recreate his default mail profile?  I found that to be a fix to alot of the individual mail issues.

Thanks,
Aaron
0
jerseysamCommented:
1. Close Microsoft Outlook

2. Go to Start | Search

3. Find and rename each of the following files:

    extend.dat
    frmcache.dat
    outcmd.dat
    views.dat (you may not have this file.)

(As example, rename extend.dat to something like extendOld.dat.)

4. Start Outlook.


Taken from : http://www.timeatlas.com/email/outlook/send_button_disabled_in_outlook#.UiYAj391HkE
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
arrorynCommented:
Can the user send to multiple recipients if they use Outlook in Safe Mode? Easiest way to open in this fashion is from the run (or search) menu "Outlook /safe" (without the quotation marks).

If it works there may be a plugin affecting this, though the fact that the "reply all" works is odd.

If safe mode makes no odds, it's more than likely a local issue. Can the user replicate the issue on other peoples' machines?

The repair and uninstall may not have removed local data. Recreate the users' MAPI profile (Mail in Control Panel, Profiles, New, select the account to be used when Outlook opens, this will recreate the local account)
0
PostQAuthor Commented:
Thank you all, I will try renaming those files including his Outlook data file.  I'll let you guys know what works.  Thanks!
0
PostQAuthor Commented:
For sure renaming the outlook data file seemed to do the trick.  Thanks for the help!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.