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lryan85 asked on

Room Mailboxes in Exchange 2010

Hi Guys & Girls,

We have an annoying situation.

In our small organisation, we have set up a Public Folder as a contact list for everyone to have access to, update and enter new contacts onto. Somehow, someone has downloaded a copy of the contact list to a local user account. and the wrong contact list has been updated continously.

I have racked my brain, and others, and one idea that has been brought up is Room Mailboxes.

We have a general mailbox set up where all emails will come in and go out from. When emails come in, they are placed into the individual members mailbox. When staff send emails out, they use the "other email address" feature to select the mail email address to be the displayed address.

Now my questions:

1.

Can I use a Room Mailbox for a contact list only?

2.

Can I import the two contact lists and configure it to use the latest version of each contact?

3.

How will i delegate access to this contact list?
Thanks for any submitted views, opinions and questions.
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Last Comment
Imtiaz Hasham

8/22/2022 - Mon
Imtiaz Hasham

Hi,

Why use a room mailbox for contacts?  It's not contact-enabled, won't be contact aware!

Rather, keep using the Group Policy & train the users a bit more.  Again, you can merge the contact lists at a later stage.

Also, if people lose sight of changing the sender's address, you'd be shafted! :)
ASKER
lryan85

Thanks for the feedback.

A room mailbox was suggested as it was a "manageable" and "quality control" alternative to public folders hosting a contact list.

In terms of user training, nobody is owning up to the issue, but one for sure, the MD is putting pressure on it to get solved.

So, without using Group Policy, are there any other ways? My initial idea was to create a seperate Public Folder (so the users are familiar with how to access it etc) and import old list and then new list with updated contacts?
Imtiaz Hasham

This question has me stumped!!!

Let me get something in my labs this afternoon & revert!

In the meantime, have you thought of shared mailboxes?
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ASKER
lryan85

All of the staff (10-11) have access to our main inbox where all emails will come into and then the receptionist will then sort into the respective staff members individual mailbox.
ASKER CERTIFIED SOLUTION
Imtiaz Hasham

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ASKER
lryan85

To solve this issue i have used ihashams suggestion.

created a new public folder
created a contact list
copied contacts from one folder list to the other!
Imtiaz Hasham

Glad I could be of help :)
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