troubleshooting Question

Office 365 Hybrid with Outlook 2010 can't automatically setup outlook search fails

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bergquistcompany asked on
Microsoft OfficeOutlookMicrosoft 365
6 Comments1 Solution2197 ViewsLast Modified:
Hello EE,

We have the following:

                                                     Root Domain
Child User domain Northamerica                       Child User domain Overseas
Currently when setting up Outlook 2010 in configuring email server settings
1. Establish network connection - green check
2. Search for server settings - problem connecting to server

Autodiscover tests fine and this is only for the overseas users.  All Northamerica users work fine.  The only way around this is manually configuring Outlook.  There must be a way to resolve it for these users?
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