Cisco Call Manager Diversion Header or Translation pattern solution for 888 number not forwarding

Dear experts:

I am in the need of a solution for our extension 4724 to be able to forward to a third party that has an 888 number.

If I enter in the Forward All field (Directory Number Configuration) a none 800 number it works fine. The problem is with the 800 number.

I had AT&T fixed the problem by having them do the caller ID in their router. But it was not a good solution for all the other extensions as per company policy...

I read that by manipulating "Diversion Headers" you can fix this but we don't use SIP, I find it related to SIP everywhere. I think that I need to create a translation pattern for that extension. Here is when you come in. What is involve in doing so and Am I correct...

We have it like this here: AT&T router <--> Our Cisco router <---- > Call manager 8.5.1


Regards, M
marceloNYCMiddle-Tier AdministratorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

José MéndezCommented:
Marcelo, you mention SIP everywhere here, yet your equipment is not using SIP, but you don't mention which type of connection it uses then, without that detail we can't even start suggesting a solution. Are there PRI trunks and H.323 or MGCP?

Also, what is it that AT&T Corrected in their router that works for the forwarded call but not for the rest?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
marceloNYCMiddle-Tier AdministratorAuthor Commented:
Hello, Thanks for jumping in to help.  We use MGCP. AT&T just forwards the calls.
marceloNYCMiddle-Tier AdministratorAuthor Commented:
marceloNYCMiddle-Tier AdministratorAuthor Commented:
This is the entry in our router that fixed the problem:

voice translation-rule 10
 rule 1 /52331/ /31/
voice translation-profile EXTENSIONS
 translate calling 10
voice translation-profile SRST
 translate called 10
Thanks for reaching out willlywilburwonka!
José MéndezCommented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.