asked on

windows 8 boot error.

I buy an Asus PC, once it was installed I made a recover disk in a 16GB pen drive.

After some weeks in others hands When I use the laptop I feel it very slow.

I try to recover it with the Pendrive, I start pressing F9, select recover Complete PC, and after several minutes I get the error "enabled to recover".

Now without pendrive when I try to star the windows 8, the PC is in a loop, star "trying" to recover, ask me for language and keyboard type and after a time reboot, starting "trying" to recover.

I don't know windows 8,

Can I boot in safe mode? how?
Where can I find a basic manual for Windows 8 for maintenance.

Thanks

aadih

How long did you wait with "trying to recover"?

limmontreefree

ASKER

it's a loop.

After a minute it's ask me about language and keyboard. and then after several minutes reboot and do the same.

aadih

Could you try reinstalling from the original DVD? I know, it's a :-(.

limmontreefree

ASKER

thas is the problem It's an Asus Laptop and when I buy didn't came with disk, I made a recover pendrive but doesn't work or I don't know how to use it...

aadih

Do you have the Product Key?

limmontreefree

ASKER

In the Laptop button is a small tag with the letter Windows 8 and a barcode but I don't know If It will be valid for reinstall with a windows 8 disk.

aadih

Did you look in the battery compartment?

I believe the Product Key may not be user accessible. It's embedded in the BIOS.

Usually, when one pops in the Windows 8 DVD and boots, it automatically gets the key from the BIOS.

limmontreefree

ASKER

I had not even imagined...

tomorrow I'll look (the pc isn't here).

Any idea about a windows 8 maintenance manual?

Thanks.

SOLUTION

aadih

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TheITjedi

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nobus

what laptop model is this?

limmontreefree

ASKER

Thanks it's an ASUS X55c.

I have called to ASUS and I have to sent to technical service I suppose it's damaged.

But What happen if out of guaranty the hard disk wroke? I don't have disk neither licence key.

Thanks again.

SOLUTION

nobus

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limmontreefree

ASKER

thanks