Outlook 2010 Application Hanging

amigan_99
amigan_99 used Ask the Experts™
on
We have had one user having frequent Outlook crashes now for many weeks.  We even replaced her hardware and the problem of Outlook crashes/hangs is still present.  The error below was found on the old laptop.  Not sure if it is informative of the new system.  But as we're at a loss - could somone explain what is likely causing the condition seen below?  Thank you!  We use Exchange 2007.


Log Name:      Application
Source:        Application Hang
Date:          8/13/2013 2:26:32 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RFANDANGO.LOCAL
Description:
The program OUTLOOK.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1b40
Start Time: 01ce9838a9c05313
Termination Time: 94
Application Path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: fe0e883e-045e-11e3-82d5-90004ef049b8

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-13T21:26:32.000000000Z" />
    <EventRecordID>23016</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RFANDANGO.LOCAL</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4420.1017</Data>
    <Data>1b40</Data>
    <Data>01ce9838a9c05313</Data>
    <Data>94</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
    <Data>fe0e883e-045e-11e3-82d5-90004ef049b8</Data>
    <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
  </EventData>
</Event>



Log Name:      Application
Source:        Application Hang
Date:          8/12/2013 6:28:10 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RFANDANGO.LOCAL
Description:
The program OUTLOOK.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1f74
Start Time: 01ce975fa812b3e3
Termination Time: 0
Application Path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: 03099474-0353-11e3-8036-90004ef049b8

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T13:28:10.000000000Z" />
    <EventRecordID>22636</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RFANDANGO.LOCAL</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4420.1017</Data>
    <Data>1f74</Data>
    <Data>01ce975fa812b3e3</Data>
    <Data>0</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
    <Data>03099474-0353-11e3-8036-90004ef049b8</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>
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Top Expert 2012
Commented:
TO me this looks as if it may be add in related

Have them close outlook and re-open using
Start>Run>Outlook.exe /safe

See if it happens here
If it doesn't, we can then look in the registry to see whats causing it
Top Expert 2013
Commented:
Have you already tried Office 2010 repair on the machine?
amigan_99Network Engineer

Author

Commented:
We ran Windows in safe mode and ran outlook that way.  Do you think the Outlook.exe /safe would be different?
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Top Expert 2012

Commented:
No wont be the same

You need to open outlook, with Windows running in normal Mode

Then open only outlook itself in safe mode
Top Expert 2013

Commented:
Yes. It's run from normal Windows mode (not safe mode) where only outlook is opened in the safe mode.
amigan_99Network Engineer

Author

Commented:
So it turns out that the outlook.exe /safe was run earlier in the troubleshooting process.  But there were still hang problems.  :-(
Top Expert 2013

Commented:
Repair also?
Top Expert 2012

Commented:
"outlook.exe /safe was run earlier in the troubleshooting process"

Did you actually have them try this again?
Or is this just going by what was said?
Top Expert 2012

Commented:
Actually hang on  a second.....

At the top the Title of the Issue is: Outlook 2010 Application Hanging

Now in the error detail I see Office15 Folder

C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE

This is not usually where outlook 2010 would be installed

Can you verify the version of outlook being used?

Does this user have Outlook 2010 or 2013 installed?
Do they have both office 2010 and 2013 installed?
Do they possibly have a mix of office suites, such as Word 2010 and Outlook 2013.

Or Perhaps they Installed Office/Outlook 2013.
Didn't like it and are trying to go back to using Outlook 2010?

Commented:
Follow this article and create user dmp file


http://support.microsoft.com/kb/931673

Drive:\Users\UserName\AppData\Local\Temp

Upload the .dmp here for analysis.



Ded9
amigan_99Network Engineer

Author

Commented:
The jury is still out.  We tried a number of different things and stability has improved somewhat.  But need a few more days to see if anything's really been effective.
Top Expert 2012

Commented:
" We tried a number of different things and stability has improved "

Up until now, what have you done?
amigan_99Network Engineer

Author

Commented:
Sorry I can not provide more specifics on the resolution of the issue.  I was asking for someone else who was working the problem and was running into dead ends.  I can say that safe mode execution and running repair were part of the process to making things better.  But I could not get more details about just what of the upteen things tried in all was *the* bullet.  Thank you much for the suggestions.

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