Robert Francis
asked on
Outlook 2010 crashes when I click on new or open Outlook Data File
Outlook 2010 crashes when I click on new or open Outlook Data File, along with open calendar. I never even get the opportunity to select the PST file I want to open. It crashes as soon as I hit the "Open Outlook Data File' button. Everything else seems to work just fine. I have already recreated my profile and done a repair and rebooted. Still having the problem.
Here are the problem details:
Problem signature:
Problem Event Name: BEX64
Application Name: OUTLOOK.EXE
Application Version: 14.0.6025.1000
Application Timestamp: 4d949961
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
Thanks in advanse for your help.
Here are the problem details:
Problem signature:
Problem Event Name: BEX64
Application Name: OUTLOOK.EXE
Application Version: 14.0.6025.1000
Application Timestamp: 4d949961
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
Thanks in advanse for your help.
ASKER
Still does not work with a clean boot.
Hi,
do you have latest version of service pack installed for Office 2010?
do you have latest version of service pack installed for Office 2010?
Hi,
Try to open Outlook from Run issuing the command "outlook /safe" and check if the issue still persists..
Try to open Outlook from Run issuing the command "outlook /safe" and check if the issue still persists..
ASKER
It has been completely updated and has Service Pack 2
Using outlook/safe did not work
Using outlook/safe did not work
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ASKER
I had to figure it out myself
Perform clean boot.
a. Start the computer in safe mode with command prompt.
b. On the command prompt type “msconfig.exe” without quotation and hit enter.
c. Then follow the steps in http://support.microsoft.com/kb/929135
after disabling third party services if it does not gives any issue then the problem with add in.. which you need to remove from IE and verify