troubleshooting Question

Internet Explorer / Chrome problems with Windows 7

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RobertFlag for United States of America asked on
Web BrowsersPCWindows 7Dell
7 Comments1 Solution627 ViewsLast Modified:
I have a computer running Win7 SP1 (32bit).  I'm running into odd issues that I think indicate a hardware problem, but am seeking outside perspective.

Client Symptoms:
*) Google Chrome crashes randomly with the, "Whoa!  Google Chrome just crashed" error message.  There are no extensions installed.  I removed / re-installed Chrome, as well as deleted the old user profile.  The browser also crashes under a newly created user account.

*) Internet Explorer gives a warning message that it's unable to properly display google.com, and tries to display it using Compatibility mode.  However, the IE window is left blank.  This also occurs with any webpage that you try to navigate to.


Additional symptoms that I noticed while troubleshooting:
*) Crystal Disk Info will not load
*) BitDefender BootCD freezes during boot
*) LogMeIn hangs during the installation


What I've done so far:
I checked the hard drive for errors (chkdsk /R /F C:)
I removed the drive, and scanned it for viruses (using Avast), and malware (using malwarebytes) on a different computer (esata connection)
I ran memtest86+ for 2 hours with no errors
Thinking it might be a Windows Update problem, I uninstalled all of the updates installed in August (sans MS Office updates)
Checked the motherboard for blown capacitors
Installed an nvidia GeForce 210 Video Card (over riding the onboard GPU)


Outside of swapping out hardware, I'm not sure where to go from here.  The system is an out of warranty Dell computer.

-Robert
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