Windows 7 sharing problems

Hi Experts,

I am having problems getting my two computers (Dell and Toshiba) to share files over my home network using Windows 7.  I can not pin point exactly when the problems started but these two computers were working just fine via a homegroup before upgrading my router to a Netgear from Linksys about 2 months ago.  I didn't notice this issue until recently so I'm not sure if the new router has anything to do with it but I did hook up the old router and still had the same problem.

When I create a homegroup, I can see all the files of the Toshiba from the Dell but it doesn't work when trying to view files of the Dell from the Toshiba.  I suspect the problem is with the Toshiba because I've had difficulties with it in the past because it was originally a Vista OS that I upgraded to Windows 7.  

I've done all the troubleshooting that I know how to do and researched this problem online but I've had no success.  And, I've downloaded all of the updates to my drivers.

Any tips would be greatly appreciate!


Thanks,
David
dddwAsked:
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Nick RhodeIT DirectorCommented:
Firewall turned off on the toshiba?  or try disabling the antivirus?
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Mike RoeCommented:
Go into control panel then into network and sharing and see if you have an advanced sharing option.  If you do make changes in this location and see if it changes the problem
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dddwAuthor Commented:
Sorry for the delay.  I've been looking around the advanced settings trying to figure out what is wrong.  I'm still thinking it has something to do with the Toshiba.  It is a laptop but I have the Ethernet cable plugged in to be sure it isn't a Wifi issue.

It appears there are two ways to share over a network.  One is using a homegroup and the other is more of a direct connect that shows up in "my computer" as a network drive.  Is that correct?
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Nick RhodeIT DirectorCommented:
Yes, you can do a \\PCName or \\PCIPaddress and see if you can see the folders, it may need credentials possibly which can be turned off in the advanced sharing.
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dddwAuthor Commented:
I'm able to initiate the homegroup from the Toshiba and connect with the Dell but the Toshiba will not allow me to view any of the Dell's files.  It is like it only works one way.  any ideas on how to solve this?
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Nick RhodeIT DirectorCommented:
From the dell workstation, open the run command and type: \\Toshiba or \\"IP address of the toshiba"  See what the reponse is, might get a better clue to the issue.  Also did you disable the firewall on the toshiba to see if it starts working again?
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dddwAuthor Commented:
I've disabled the Norton's firewall on both computers.  I re-connected the old router to make sure it isn't the new router and it did the same thing.  

From the dell, I did as you said and it works.  From the toshiba, it does not work (\\dell or using the IP address of the dell).

In 'my computer' from the toshiba, it shows both 'dell' and 'toshiba' under 'network'.  When I click on either of those, it gives an error saying I don't have the proper permissions and to contact the administrator.  I've disconnected the homegroup from both computers and have tried re-creating the homegroup with different passwords and it still doesn't work.

The only way the homegroup halfway works is if it is initiated on the toshiba and then joined by the dell but it is only sharing in one direction-> I can access the toshiba files from the dell but not the other way around.

Another thing I didn't mention before now, is that my backup drive will not show on up on the toshiba but does on the dell.

It seems there is some issue with the network software on the toshiba....

What do you think?


Thanks!
David
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Nick RhodeIT DirectorCommented:
check for an old saved password in the credentials manager.  Hit the windows button, type in credential manager and see if there are any saved passwords that might be causing the problem.  You should be getting prompt for a password, not just getting access denied.

Are you even able to open up command prompt and ping the toshiba?
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dddwAuthor Commented:
I don't see any old passwords in the credential manager.  I did a ping test on both computers and it seemed to work (0% loss).  From the toshiba, I redid the \\192.168.1.7 (\\dell) and it returned an error code of 0x80070035.  I googled this code and it looks like it has something to do with the registry or some other misconfiguration.

Is this making any sense?  I'm in over my head here as you can tell!
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Mike RoeCommented:
Run malwarebytes just to be sure there about malware taking over the computer
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dddwAuthor Commented:
I've started the process to re-install windows but it is stuck in 'checking capaliblity" right now.  As soon as that is finished, I will run Norton's to scan all of my computers.

Thanks again and I'll keep you posted.
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Mike RoeCommented:
do not run norton run malwarebytes.org.  I usually run about 3 different programs when this stuff happens because one program may not get it
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dddwAuthor Commented:
I'm running the malwarebytes.org free version.  It is still working.  Is this program similar or better than Norton?
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Mike RoeCommented:
Did the reinstall work
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dddwAuthor Commented:
No but I didn't wipe the C drive clean and do a full Win 7 re-install.  I only had it do Win 7 update which didn't work.  I'm in the process of backing up my files and then will wipe the C drive clean and start fresh.
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dddwAuthor Commented:
So far so good!  I did a clean wipe of the C drive and installed Win 7 and things seem to be working now.  I kept getting errors when trying to install Win 7 from Windows so I made an installation DVD and ran it on set up and that finally worked.  It wiped the C drive clean and installed Win 7.  The networking appears to be working.  I'm still downloading updates but will attempt the homegroup connection soon and let you know how it goes.

A couple questions you may be able to help me with...  In the past, I've used a 3rd party driver updater called "DriverTuner" to check for driver software updates.  This could have been causing some problems.  Should Windows 7 be good enough that I shouldn't have to worry about out-dated driver software?

Also, should I be using the malwarebytes to check & fix problems or will Norton's do this?
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Nick RhodeIT DirectorCommented:
For antivirus I use Microsoft Security Essentials and malwarebytes (free version) and do a random scan when the system seems to be having a slight issue.  I also use CCleaner very often (everytime i get done surfing the web to flush out the junk).

As for drivers windows 7 is pretty good for getting them.  Otherwise I go do the manufacturers website and download the drivers.
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dddwAuthor Commented:
Cool  it all works now!  A complete tear down was needed but it is working!   Thanks for the help.
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Nick RhodeIT DirectorCommented:
Rotten Computers :)

Glad your issue has been resolved
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