ivolach
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Some sender's emails dont synch to Outlook 2013 with Exchange ActiveSync.
I have Outlook 2013 (office 365) running on a Windows8 machine. The account is configured to synchronize (download) messages with Hotmail.com
Most emails are synchronizing well both to the desktop and a Windows8 phone. However, there are two senders that their emails get 'stuck' on Hotmail and are not synchronizing to either Outlook or the windows phone. Emails from other senders from same organization/domain are coming through normally.
Any idea what could be the cause/solution?
Most emails are synchronizing well both to the desktop and a Windows8 phone. However, there are two senders that their emails get 'stuck' on Hotmail and are not synchronizing to either Outlook or the windows phone. Emails from other senders from same organization/domain are coming through normally.
Any idea what could be the cause/solution?
ASKER
Both senders are on the safe senders list.
Check for any error on sync issues in the left pane
http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP010102440.aspx
Ded9
http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP010102440.aspx
Ded9
ASKER
No errors related to these senders
Any attachments in the emails ...if yes then the size of the attachment.
Did you try new outlook profile
Ded9
Did you try new outlook profile
Ded9
ASKER
I have tried new profile, same results.
I have received emails with larger attachments from other users so that could not be the case.
I have received emails with larger attachments from other users so that could not be the case.
Can you request the two senders to send a test mail without any attachment and then try to sync.
Ded9
Ded9
ASKER
I have sent myself few emails from another account:
1. without attachment - came through
2. With a JPG attachment - came through
3. With an outlook contact attachment - got 'stuck' in outlook.com (I can see it when I login online, but it does not synch to my desktop Outlook - same problem as the other two senders)
1. without attachment - came through
2. With a JPG attachment - came through
3. With an outlook contact attachment - got 'stuck' in outlook.com (I can see it when I login online, but it does not synch to my desktop Outlook - same problem as the other two senders)
Do you have any firewall in you env. ...or try disabling all antivirus related addin in outlook and check.
Also check whether you are able to sync in no addin mode
outlook /safe
http://www.outlook-apps.com/outlook-2013-disabled-add-ins/
Ded9
Also check whether you are able to sync in no addin mode
outlook /safe
http://www.outlook-apps.com/outlook-2013-disabled-add-ins/
Ded9
ASKER
There are no add-ins in the 'troubles' add-ins list
Run outlook in safe mode 'outlook /safe'
Disabled the antivirus/firewall
Not difference.
Additional info:
I have forwarded contact info from another account in two modes: business card and outlook contact.
The business card came through, the outlook contact did not synch to the desktop.
Run outlook in safe mode 'outlook /safe'
Disabled the antivirus/firewall
Not difference.
Additional info:
I have forwarded contact info from another account in two modes: business card and outlook contact.
The business card came through, the outlook contact did not synch to the desktop.
ASKER
Appears to be (as per multiple blogs) an bug with Live mail
ASKER CERTIFIED SOLUTION
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ASKER
Problem did not get solved and had to change the service
Go to outlook.com . Login with hotmail id and go to Inbox>Options>Safe and blocked senders
Check blocked senders.
Ded9