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DesertDawgFlag for United States of America asked on

Delayed receipt of Exchange Email

All of my workstations run Outlook 2007 connect to the Exchange component (2007) of SBS 2008.

One workstation has developed a delay of about 20 minutes in receiving new mail.  The user knows it as he also uses an iPhone that's connected to Exchange which hasn't developed the delay.

I've run the Office and Outlook diagnostics but the problem still exists.

Any suggestions or should I just re-install the user's Outlook client?
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DesertDawg

8/22/2022 - Mon
SOLUTION
albert_miquel

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ASKER
DesertDawg

WEBmail is O.K.  The workstation is connected directly to Exchange although I'm sure that there will be an OST file.
SOLUTION
John

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ASKER
DesertDawg

It's set to the default 120 secs for Exchange.  iPhone send works right away.  If I go to a re-install I'll probably upgrade to Office 2013 but I'd like to resolve this in isolation first.
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ASKER
DesertDawg

It works in iPhone, Outlook WEB access but not in Outlook 2007 desktop.
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John

I just you try an uninstall/reinstall as suggested, and I also suggest doing this before upgrading to see if this solves the issue. I think it might, but we need to be sure.

.... Thinkpads_User
ASKER
DesertDawg

I go along with that.  Shall advise what happens.
ASKER
DesertDawg

I didn't get that far.  I logged on to the troublesome workstation in a different account name.  Outlook worked flawlessly.  It definitely appears to be a sync problem with Exchange as the graphic progress screen that pops up in send/receive clears sending almost immediately but hangs on receive progress.

I'm open to suggestion on how to resolve this.  It's the only problem mailbox out of 15.
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ASKER
DesertDawg

I created a PST file and a new mailbox and moved the PST data over there.  Deleted the old mailbox and renamed the new one.  That solved the problem.
John

@DesertDawg - Thanks for the update and I was happy to help.

.... Thinkpads_User
ASKER
DesertDawg

Thanks for your input.  

Incidentally, I had to delete the old Email "history" entry from the other network users' Outlook clients for the damaged mailbox address....otherwise mail to that address was returned as undeliverable, if the history was used, and they ALL do that!
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