Delayed receipt of Exchange Email

All of my workstations run Outlook 2007 connect to the Exchange component (2007) of SBS 2008.

One workstation has developed a delay of about 20 minutes in receiving new mail.  The user knows it as he also uses an iPhone that's connected to Exchange which hasn't developed the delay.

I've run the Office and Outlook diagnostics but the problem still exists.

Any suggestions or should I just re-install the user's Outlook client?
DesertDawgAsked:
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albert_miquelit managerCommented:
Check webmail , if the webmail is ok the problem that you haves is due a problem of outlook sync , are you working with ost or directly to the exchange?
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DesertDawgAuthor Commented:
WEBmail is O.K.  The workstation is connected directly to Exchange although I'm sure that there will be an OST file.
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JohnBusiness Consultant (Owner)Commented:
Outlook has a setting that calls for checking email every so many minutes. Is that set to a long interval?

When email comes in on the iPhone, can the user force a Send/Receive in Outlook (takes priority over the receive interval setting). What happens?

If you do a Send only is there any delay?

Check those things and then if all negative, do a full uninstall of Office, restart and reinstall Office. There are 3 Service Packs for Office 2007, so make sure all 3 are installed and Office is fully updated.

.... Thinkpads_User
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DesertDawgAuthor Commented:
It's set to the default 120 secs for Exchange.  iPhone send works right away.  If I go to a re-install I'll probably upgrade to Office 2013 but I'd like to resolve this in isolation first.
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JohnBusiness Consultant (Owner)Commented:
Did you try an Immediate Send / Receive?  And what happened?

.... Thinkpads_User
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DesertDawgAuthor Commented:
It works in iPhone, Outlook WEB access but not in Outlook 2007 desktop.
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JohnBusiness Consultant (Owner)Commented:
I just you try an uninstall/reinstall as suggested, and I also suggest doing this before upgrading to see if this solves the issue. I think it might, but we need to be sure.

.... Thinkpads_User
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DesertDawgAuthor Commented:
I go along with that.  Shall advise what happens.
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DesertDawgAuthor Commented:
I didn't get that far.  I logged on to the troublesome workstation in a different account name.  Outlook worked flawlessly.  It definitely appears to be a sync problem with Exchange as the graphic progress screen that pops up in send/receive clears sending almost immediately but hangs on receive progress.

I'm open to suggestion on how to resolve this.  It's the only problem mailbox out of 15.
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DesertDawgAuthor Commented:
I created a PST file and a new mailbox and moved the PST data over there.  Deleted the old mailbox and renamed the new one.  That solved the problem.
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JohnBusiness Consultant (Owner)Commented:
@DesertDawg - Thanks for the update and I was happy to help.

.... Thinkpads_User
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DesertDawgAuthor Commented:
Thanks for your input.  

Incidentally, I had to delete the old Email "history" entry from the other network users' Outlook clients for the damaged mailbox address....otherwise mail to that address was returned as undeliverable, if the history was used, and they ALL do that!
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