Cisco Access Points need PIN numbers

I have a school that has a network to access the internet from different locations using two Cisco WAP4410N Access Points.  The issue is we need to reset the Security on them but we cannot get in through the sign on Gui because we don't have that information.  SO we reset one of them by holding the reset button for 10 secs.   Now when we try to reset the security it is asking me for a PIN number that came with the unit.   we don't have the paperwork and there is no 8 digit pin number on the unit.   Any ideas where we can find the PIN number or is ther any way to get around this and still be secure?
syssolutAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Steven HarrisPresidentCommented:
The PIN that is being requested is the WPS PIN that is used so you could configure the device wirelessly. I would recommend configuring the device through the webGUI.
 
In order to do this you will want to follow the setup steps from the admin guide, Section 5, attached.
WAP4410N-Admin-Guide.pdf
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
syssolutAuthor Commented:
I was able to work with the one that we had not pressed the reset button on, but the one we had pushed the reset button on, we cannot find the IP address to work with it.   It is getting it's IP address from the Cisco router and we cannot figure out how to find out what that IP is.   How can we find it?
0
Steven HarrisPresidentCommented:
Grab the Cisco FindIT Utility to scan your network:

Cisco FindIT

After install, open a new Internet Explorer window and view the new toolbar:

FindIT Toolbar
Click the FindIT button as noted and it will pull up a sidebar where you can view attached Cisco Devices.

Alternatively, since these wireless access points are Bonjour-enabled and automatically broadcast their services and listen for services being advertised by other Bonjour enabled
devices, you can download the Bonjour add-in for Internet Explorer:

Bonjour
0
Webinar: Miercom Evaluates Wi-Fi Security

It's not just about Wi-Fi connectivity anymore. A wireless security breach can cost your business large amounts of time, trouble, and expense. Plus, hear first-hand from Miercom how WatchGuard's Wi-Fi security stacks up against the competition in our upcoming webinar!

syssolutAuthor Commented:
I will be at this site in a couple days and will let you know the results.
0
syssolutAuthor Commented:
Sorry for the long delay, I will be there this week.
0
Steven HarrisPresidentCommented:
No worries.  Keep us updated.
0
syssolutAuthor Commented:
Still trying to9 get back to location.
0
syssolutAuthor Commented:
Sorry, still trying to get back to the location.
0
syssolutAuthor Commented:
I am sorry about this.  I am working toward getting back to location very soon,    I understand the policy just not sure what I should do in the meantime?
0
syssolutAuthor Commented:
Thanks for suggestions.   I spoke with Cisco and they replaced the Access Point, they determined the NIc port was defective.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Wireless Hardware

From novice to tech pro — start learning today.