Lotus notes email attachment issue

We receive Email with attachment from same sender:

I received the attachments in pdf but my colleague Eric received the attachment as winmail.dat.. Please advise on this.
YaYangTeahAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chris WongCommented:
0
akhafafCommented:
Hi there,,

Is Arcrobat PDF application installed on Eric's PC ?
Was this attachment sent from out side the company or from an internal user ?
What is lotus notes client version on both your PC and Eric's ?
What happens if you forward the email with the PDF attachment to him does he receive it as PDF or winmail.dat?

Best Wishes
0
YaYangTeahAuthor Commented:
I will check the question as akhafaf asking,hopefully can figure out something from their.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

akhafafCommented:
Thanks a lot YaYangTeah...
I will be waiting for the answers ...
0
YaYangTeahAuthor Commented:
1. Is Arcrobat PDF application installed on Eric's PC ? yes. using pdf x-change pdf viewer as default
2. Was this attachment sent from out side the company or from an internal user ? is from outside (our consultant)
 3. What is lotus notes client version on both your PC and Eric's ? how to confirm? mine is admin and his version is norm client
. 4. What happens if you forward the email with the PDF attachment to him does he receive it as PDF or winmail.dat? he received in pdf
0
akhafafCommented:
So far so good,,,, as a work around you can forward it to him .
- I think your consultant is the one having the problem if he uses MS exchange and this is know problem ,,, please forward this URL to your consultant and ask him for an action
http://www-01.ibm.com/support/docview.wss?uid=swg21093342

Good Luck
0
YaYangTeahAuthor Commented:
But the problem is all my internal user and me no problem receive from the same sender ?
0
akhafafCommented:
Ok ,, Just in order to Isolate the problem could you please send this URL to the consultant first
http://www-01.ibm.com/support/docview.wss?uid=swg21093342

Then we can talk about it
0
YaYangTeahAuthor Commented:
They said not their site issue ,because the use the same PC to send to different people in our company just is that particular person have issue only .
0
akhafafCommented:
I am sorry but did you send them the documented URL of this Problem created by IBM ???

This problem has been defined by IBM please inform them about this
http://www-01.ibm.com/support/docview.wss?uid=swg21093342
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.