Sam Slaughter
asked on
Windows 7 Blue Screen of Death Minidump analysis request
Greetings wise wizards of EE:
I'm helping a friend with a Sony Windows 7 laptop, that began producing the dreaded Blue Screen of Death randomly when it exits standby. It began a few weeks ago, apparently for no obvious reason.
I visited my friend today and was able to succesfully retrieved the most recent Minidump files from the C:/Windows/Minidump folder. I am hoping one of you wise wizards can analyze this file to inform me of the cause of the dreaded BSOD. Though I am grateful for any response, I ask for a specific analysis of the attached minidump file, rather than just general maintenance or security advice, so I can tackle the issue directly.
Many thanks in advance,
Zovoth
082913-32822-01.dmp
082913-43742-01.dmp
I'm helping a friend with a Sony Windows 7 laptop, that began producing the dreaded Blue Screen of Death randomly when it exits standby. It began a few weeks ago, apparently for no obvious reason.
I visited my friend today and was able to succesfully retrieved the most recent Minidump files from the C:/Windows/Minidump folder. I am hoping one of you wise wizards can analyze this file to inform me of the cause of the dreaded BSOD. Though I am grateful for any response, I ask for a specific analysis of the attached minidump file, rather than just general maintenance or security advice, so I can tackle the issue directly.
Many thanks in advance,
Zovoth
082913-32822-01.dmp
082913-43742-01.dmp
SOLUTION
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ASKER
Greetings WinDbg:
Many thanks for your rapid response, but I'm afraid it doesn't answer my question of what caused the BSOD... the link you sent me is in German.... I must confess my German is a little rusty... when I say rusty, I don't understand German.
Please eloborate in English at your next convenience.
Many thanks,
Zovoth
Many thanks for your rapid response, but I'm afraid it doesn't answer my question of what caused the BSOD... the link you sent me is in German.... I must confess my German is a little rusty... when I say rusty, I don't understand German.
Please eloborate in English at your next convenience.
Many thanks,
Zovoth
Unfortunately the Microsoft article is only available in German, Brasil, ...!
Maybe these more specific articles help:
http://www.techsupportforum.com/forums/f299/bsod-hidclass-sys-504253.html
http://www.sevenforums.com/bsod-help-support/220541-bsod-just-while-logging-error-50-a.html
Michael
Maybe these more specific articles help:
http://www.techsupportforum.com/forums/f299/bsod-hidclass-sys-504253.html
http://www.sevenforums.com/bsod-help-support/220541-bsod-just-while-logging-error-50-a.html
Michael
ASKER CERTIFIED SOLUTION
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Enable drive verfier
Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all" (no quotes)
3) Reboot your machine
4) Use machine again until it crashes
After the crash ...reboot, go into safe mode with networking by tapping
f8 key on boot.
Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine
Upload the new dmp file for analysis
Ded9
Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all" (no quotes)
3) Reboot your machine
4) Use machine again until it crashes
After the crash ...reboot, go into safe mode with networking by tapping
f8 key on boot.
Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine
Upload the new dmp file for analysis
Ded9
SOLUTION
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This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Greetings wise wizards:
Many thanks for your help in analyzing the BSOD for my friend's Sony Windows 7 laptop. I'm quite certain that it is the USB driver, as her flash drives conk out after a certain period of time has passed.
I'm going to try the Microsoft hot fix links and see what happens. I wish you all well, and I ask that you all join virtual hands, sing Kumbaya for me and wish me well.
Zovoth
Many thanks for your help in analyzing the BSOD for my friend's Sony Windows 7 laptop. I'm quite certain that it is the USB driver, as her flash drives conk out after a certain period of time has passed.
I'm going to try the Microsoft hot fix links and see what happens. I wish you all well, and I ask that you all join virtual hands, sing Kumbaya for me and wish me well.
Zovoth
>> as her flash drives conk out after a certain period of time has passed. << was their power plan set to never close it down to save energy?
ASKER
Greetings Nobus:
Many thanks for the follow-up comment; I did check the power plan for USB devices, and it was set to operate fully at all times. I did see in the device manage however, a "splat" mark next to her USB flash drives, stating the driver was properly loaded.
I hoping that the hot fixes do the trick, as I don't believe that her system is infected with any Internet threats. I am uncertain on how to reinstall USB drivers, as they are part of the operating system... hopefully the hot fixes will solve her dilemma.
Sing out with any final words of wisdom if appropriate, and thanks once again.
Zovoth
Many thanks for the follow-up comment; I did check the power plan for USB devices, and it was set to operate fully at all times. I did see in the device manage however, a "splat" mark next to her USB flash drives, stating the driver was properly loaded.
I hoping that the hot fixes do the trick, as I don't believe that her system is infected with any Internet threats. I am uncertain on how to reinstall USB drivers, as they are part of the operating system... hopefully the hot fixes will solve her dilemma.
Sing out with any final words of wisdom if appropriate, and thanks once again.
Zovoth
Could not read faulting driver name
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpIdleTimeWorke
Perhaps this helps: http://support.microsoft.com/kb/315973/de
Michael