Windows 7 Blue Screen of Death Minidump analysis request

Posted on 2013-09-04
Medium Priority
Last Modified: 2013-09-07
Greetings wise wizards of EE:

I'm helping a friend with a Sony Windows 7 laptop, that began producing the dreaded Blue Screen of Death randomly when it exits standby. It began a few weeks ago, apparently for no obvious reason.

I visited my friend today and was able to succesfully retrieved the most recent Minidump files from the C:/Windows/Minidump folder. I am hoping one of you wise wizards can analyze this file to inform me of the cause of the dreaded BSOD. Though I am grateful for any response, I ask for a specific analysis of the attached minidump file, rather than just general maintenance or security advice, so I can tackle the issue directly.

Many thanks in advance,

Question by:zovoth
  • 3
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Expert Comment

ID: 39466086
WinDbg tells:

Could not read faulting driver name
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpIdleTimeWorker+63 )

Perhaps this helps:  http://support.microsoft.com/kb/315973/de

LVL 36

Assisted Solution

by:Seth Simmons
Seth Simmons earned 200 total points
ID: 39466093
are there any usb/bluetooth devices connected when in standby?

Author Comment

ID: 39466094
Greetings WinDbg:

Many thanks for your rapid response, but I'm afraid it doesn't answer my question of what caused the BSOD... the link you sent me is in German.... I must confess my German is a little rusty... when I say rusty, I don't understand German.

Please eloborate in English at your next convenience.

Many thanks,

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Expert Comment

ID: 39466115
Unfortunately the Microsoft article is only available in German, Brasil, ...!

Maybe these more specific articles help:



LVL 93

Accepted Solution

nobus earned 1200 total points
ID: 39466151
i've seen cases where it was the usb driver :  http://www.sevenforums.com/bsod-help-support/179523-hidclass-sys-bsod.html

or even a rootkit.  did you run AV scans and these yet?

http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
LVL 30

Expert Comment

ID: 39466282
Enable drive verfier

Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all"  (no quotes)
3) Reboot your machine
4) Use machine again until it crashes

After the crash ...reboot, go into safe mode with networking by tapping
f8 key on boot.

Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine

Upload the new dmp file for analysis


Assisted Solution

by:Ratnesh Mishra
Ratnesh Mishra earned 600 total points
ID: 39467176
Either you can implement the below hotfix specially for HIDCLASS.SYS which has caused the issue http://support.microsoft.com/kb/2637924
or you can implement the below mentioned rollout for multiple fix all together

Regarding bugcode below is the link for description available

Since cause is HIDCLASS.SYS and its been a know issue and you have an older version of the sys file which we will suggest you to update and will get it fixed.

Author Closing Comment

ID: 39472422
Greetings wise wizards:

Many thanks for your help in analyzing the BSOD for my friend's Sony Windows 7 laptop. I'm quite certain that it is the USB driver, as her flash drives conk out after a certain period of time has passed.

I'm going to try the Microsoft hot fix links and see what happens. I wish you all well, and I ask that you all join virtual hands, sing Kumbaya for me and wish me well.

LVL 93

Expert Comment

ID: 39472569
>>  as her flash drives conk out after a certain period of time has passed.  <<  was their power plan set to never close it down to save energy?

Author Comment

ID: 39473455
Greetings Nobus:

Many thanks for the follow-up comment; I did check the power plan for USB devices, and it was set to operate fully at all times. I did see in the device manage however, a "splat" mark next to her USB flash drives, stating the driver was properly loaded.

I hoping that the hot fixes do the trick, as I don't believe that her system is infected with any Internet threats. I am uncertain on how to reinstall USB drivers, as they are part of the operating system... hopefully the hot fixes will solve her dilemma.

Sing out with any final words of wisdom if appropriate, and thanks once again.


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