ITIL management processes and issues in vmware

If any of you use ITIL framework to manage your environment, I could do with some mapping assistance. I am trying to determine which of the ITIL processes should manage the following risks:

-guests with no vmware tools installed (or it not running)

-missing critical security esxi patches

if any of you are familiar with ITIL, any pointers on what processes those issues fall into most welcome.
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pma111Asked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Which ITIL process in your organisation, manages the following risks for

 missing patches on a physical server?
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pma111Author Commented:
It is early days in itil adoption I was just interested in which itil processes the issues above typically fall into. Surely they fit into the itil framework somewhere?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, the same as physical servers.
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pma111Author Commented:
Which is?
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pma111Author Commented:
ANd as per the question patching was just 1 of the 2 risks asked about.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
ITIL is a framework, it depends which bits, your organization decides to adopt.

Those items, patching and items should be in design.

Service Design - Server Design

Service Transition - Change Management, Service Asset and Configuration, Release and Deployment Management

Configuration Management - Configuration Management Database
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