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Outlook 2013 not changing from

This is urgent.

I have a user who logs in as A in SBS 2011.

His default e-mail account is A@domain.com.
He also has a second account as B@domain.com

In Outlook 2013 they appear as two e-mail system in the left column.

If I am looking at the A@domain.com e-mail and create a new e-mail it comes from A@domain.com. BUT IF I am focused on the B@domain.com e-mail stach the e-mail STILL comes from A@docmain.com.

I thought Outlook used to create the the e-mail from the system you had the focus on.

What's the fix? Many thanks and urent - EH
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edhasted
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edhasted
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1 Solution
 
Nick RhodeIT DirectorCommented:
It takes whatever is the default email address (highlighted under the users mailbox properties).  If these are not 2 separate mailboxes then it makes sense. In order for the user to have 2 addresses he would be setup with 2 mailboxes and have send-as permissions to the 2nd mailbox to be able to send as that specific address.
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Simon Butler (Sembee)ConsultantCommented:
Are they added as additional MAILBOXES or additional ACCOUNTS?
The behaviour is different.

If you have added the second account as an additional mailbox, then it will go as the default.
You need to remove the account from the list of additional mailboxes, then run the new Account wizard and add the second account that way. Then it will send depending on where you are replying from.

Simon.
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edhastedAuthor Commented:
They are two separate accounts.

Account B has given "Owner" permissions to Account A so that Account A has full rights to his e-mail, including sending e-mails from his account. This USED to work.

User A would send as A if the focus was on the A mail store and B if on B.

This has stopped and caused serious problems. Any ideas?
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Simon Butler (Sembee)ConsultantCommented:
I don't think you understood what I meant.
How were the accounts added to Outlook? As additional mailboxes or additional accounts?

Previous behaviour is not an indication that either that behaviour was correct or that it will continue to work in that way. All I can tell you is how I would do it.

Simon.
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edhastedAuthor Commented:
Apologies - I don't understand the difference. I should be able to check it when I'm on site but that will be in an hour.

Would it be easiest if you tell me what to do and I'll report back that it works.

Very many thanks, EH
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Simon Butler (Sembee)ConsultantCommented:
I explained what the difference was.
An additional Account is listed in the Accounts within Outlook.
An additional Mailbox is listed in the properties of the primary accounts under More Settings, Advanced "Mailboxes, Open these additional mailboxes". Basically the way that you opened additional mailboxes with every other version of Exchange.

The additional account method is new to Outlook 2010 and higher.

Simon.
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edhastedAuthor Commented:
Believe it is the Additional Account as there was nothing listed under "Open these addional mailboxes".

When I added it this way, so I now have two views of the same account B, both create new e-mails as coming from A when the focus is on B and they should originate from B.
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edhastedAuthor Commented:
Additionally I have added A into B's delegates group.

I thought this used to work by taking the focus from the mail-store you were in and reply from that, albeit as the default.
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