Can't open IE

Windows Vista

IE start somehow got screwed up.
Trying to access by any means brings up the attached error.

Internet Options has www.google.com in the box.
I've tried different versions of IE, 8, 9, 10

Ive uninstalled Vista SP2.
I've ran sfc /scannow.

Tried iexplore.exe

Firefox and Chrome work.

Pete
IE Error
LVL 2
cfourkaysAsked:
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aadihCommented:
Delete the toolbar (in question) and , if you can, all toolbars.

Look in the list of installed programs. Uninstall any that you do not recognize.

Then scan with Malwarebytes antimalware (free).

Q: What security software are you using?
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JohnBusiness Consultant (Owner)Commented:
See if you can go to Control Panel, Internet Options, Advanced and do an IE Reset. Does this allow IE to open?

You may have to try a Vista Repair Install but you will need the Vista DVD for this.

.... Thinkpads_User
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aadihCommented:
Also, what happens in safe mode with networking?  (Re: IE).
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Steven CarnahanNetwork ManagerCommented:
Try first option at http://www.enhanceie.com/ie/troubleshoot.asp for toolbar issues.

Or more specific further down the page is this:

Problem: On startup, IE always shows an error message about the AOL toolbar

If you see the following error message every time IE starts:

     "Cannot find 'file:///C:/Program%20Files/AOL%20Toolbar/welcome.html'. Make sure the path or Internet address is correct."

...then you've hit a bug in the AOL Toolbar.

Try running this script. Note: you may need to disable your anti-spyware tool temporarily for the script to work.

The link to the script can be found on the page.
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JohnBusiness Consultant (Owner)Commented:
Also, if you are having lots of issues, now may be a good time to upgrade to Windows 7 Pro (64-bit if you can)
... Thinkpads_User
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nobusCommented:
it looks like malware on your system

so i suggest doing an AV scan , followed by these :
http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
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cfourkaysAuthor Commented:
Sorry for not enough info.
I'm a IT tech and half my calls are removing spyware, malware, adware, anythingware.
I've gotten into a routine on almost all service calls to run my normal malware tools, Rkill then Malwarebytes, JRT, Adwarecleaner, and finally combofix.
Didn't find anything.

The problem is weird, on the blank page I get after clearing the warning, I can enter a site address and get there. Also Firefox and Chrome OK.
I've had 3 different versions of IE, 8, 9, 10.
I've disabled and enabled Enhanced Protection.
It would normally not be a problem

Also, from Step 1 on Inhanceie site, I go to "About.NoAd-ons"
If customer wasn't senior citizen and used only IE, I'd have her use one of the other browers. Don't feel like retraining 92, but sharp, year old.
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nobusCommented:
what does ipconfig say?
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Steven CarnahanNetwork ManagerCommented:
*** Disclaimer - Caution - Registry changes ahead ***

Try reseting the home page in the registry:

Steps to follow:
 
 
 
a.    Go to start and type regedit.exe.
 
b.    Navigate to the following registry key: [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
 
c.    Look for a key “First Home Page”. The value would look something like : C:Program%20Files/AOL%20Toolbar/welcome.html
 
d.    Delete the key.
 
e.    Similarly look for the key here: [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
 
f.     If the key “First Home Page” exists in this location, delete it too.
 
g.    Close the registry editor.
 
 
 
Restart Internet Explorer and see if there’s any go. Change the homepage if desired.


This suggestion comes from a Microsoft Support Tech (not me)
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nobusCommented:
did you try sfc, and a repair install yet?
      http://vistasupport.mvps.org/system_file_checker.htm            SFC in Vista
      http://www.bleepingcomputer.com/tutorials/tutorial148.html      repair Vista
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cfourkaysAuthor Commented:
Trying the registry hacks tonight.
Have done everything but Install/Repair. (Which has to work)
Never had this one before, 12 years of small office and home IT.
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nobusCommented:
there's always a first time with pc's...(45 years computer experience)
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lauchangkwangCommented:
Try to uninstall the AOL toolbar too, or else try to uninstall IE restart > reinstall IE and see.
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cfourkaysAuthor Commented:
Hi lauchangkwang,

Uninstalled the aol tb. Still nothing. I've unin/reinstalled IE a number of times. Brought it down to 7, back up to 9 and 10.

Tried to do a install/repair. First time I've ever been blocked by Windows Power Shell application.
Finally got an upgrade to Vista Ultimate running, and running, and running......78%
Be back AF (Giants Dallas)
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JohnBusiness Consultant (Owner)Commented:
It really does look like you need to reinstall Vista from scratch. So I think now you should just move on to Windows 7.

.... Thinkpads_User
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lauchangkwangCommented:
or else try to click on "Reset" button from Tools > Setting > Advanced Tab > "Reset" button at the bottom to reset IE to default.

Hope this help.
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cfourkaysAuthor Commented:
lauchangwang
Thanks, had done all that.
There were too many things I've tried before coming to EE.


Thinkpads_User
Not my PC. Owner satisfied with VistaPC Owner (Brother)
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JohnBusiness Consultant (Owner)Commented:
If your client is satisfied with Vista, then reinstall Vista. I think Reinstall is just about the only option left at this point.

... Thinkpads_User
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cfourkaysAuthor Commented:
Vista Ultimate finally finished.
Problem is gone.
Giants lost.
Final fix was a new install from a Vista Ultimate original that I had.
Still took half a day and 2 football games to get rid of Windowspowershell

Thanks to all, points in a while.
Pete
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aadihCommented:
Great. You got it working -- finally. :-)
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Steven CarnahanNetwork ManagerCommented:
glad to hear it's working.  FB was a little lopsided this week anyway. At least the games I saw.  :)
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nobusCommented:
nice brother you have ..
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cfourkaysAuthor Commented:
Nice brother "He" has.
Here I fixed his PC and upgraded to that wonderful Vista Ultimate OS.

Now he has "Texas Hold'em, Tinker and lots of good stuff.
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cfourkaysAuthor Commented:
I hate Vista.
The long time was due to not being able to do a Ist/Repair.
There was no way I could get rid of that "Windowspowershell"
Googleing that thing brought a ton of views and suggestions, none of which worked.

Thanks for all the help.
I had 3 responses after only 3 minutes from posting.
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JohnBusiness Consultant (Owner)Commented:
@cfourkays - Thanks, and I was happy to help. Try to convince your client to move to Windows 7 :)

... Thinkpads_User
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lauchangkwangCommented:
Glad to hear that it gets resolved .... :)
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Windows Vista

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