microsoft word mail merge multiple pages wont print

i have a word template that i use to mail merge. if i print to pdf its fine and single pages are ok too.  i cant get it too print multiple pages, i see the que but there's 0 docs in it.  I already tried the following without any luck

- recreate template from scratch
- print sections vs pages

only printing to pdf seems fine, any ideas?
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Kylo RenSystem EngineerAsked:
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GrahamSkanRetiredCommented:
What destination are you choosing when you 'Finish and Merge'?

Do you choose 'Edit individual documents' and try to print the document so produced? If not, what are you doing?
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Kylo RenSystem EngineerAuthor Commented:
yes thats exactly what i am doing...should i do anything else?
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GrahamSkanRetiredCommented:
Jut trying to get a picture.

So you are choosing ''Edit individual documents' . This should produce another document that has all the outputs, separated by Section breaks. Is this the document that you are having trouble in trying to print?
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Kylo RenSystem EngineerAuthor Commented:
yes.. even though i specify the sections to include
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GrahamSkanRetiredCommented:
So. You have multi-page document that has been produced from a mail merge, and you cannot print particular page(s) from it. Is that correct?

If so, perhaps you should tell us exactly what you are entering into the 'Page range' section of the Print dialogue.

If this doesn't describe your situation, can you give guide us to where your problem actually lies, please?
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Kylo RenSystem EngineerAuthor Commented:
yes but printing to pdf documents works fine and that is very strange to me.  also, selecting current page is fine for a single print out.

tried the following options in print dialoge page range.

p1s90-p1s98
s90-s98
p90-p98 (even though its not correct)

nothing gets printed for whatever reason.  i know my sections are right so dont need to double check..
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GrahamSkanRetiredCommented:
It sounds as if there might be something wrong with the printer driver.

If you have more than one printer and they are different makes or model, try it with them. You could also see how printing to an XPS file works.

It could be worth seeing if there is an updated printer driver. Also there is some general advice from Microsoft (including an automated Fix-it) for Word misoperating here:
http://support.microsoft.com/default.aspx/kb/921541
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