Can't Play Songs in iTunes

About two months ago, I bought a MacBook Pro (my first Apple computer) and had the Apple store transfer all my old PC files--docs, music, pix, etc.--to it.

There are, however, a sizable number of songs I can't play in iTunes because, a message tells me, there are no files associated with them.

When I try to locate the files, I'm taken to an iTunes folder with a number of folder options. I have no idea where to go from there to locate the missing files and, assuming I find them, how to "plug" them into the music library so they're playable.

I should add that all of the "missing" songs are playable on my iPod.

Thanks.
arthurboehmAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

BlueYonderCommented:
Here are instructions for scanning your computer for files that itunes can play
http://www.ehow.com/how_7689022_make-itunes-scan-computer-songs.html
0
arthurboehmAuthor Commented:
BlueYonder, following the eHow instructions, when I open "Advanced," I don't find the options to

Consolidate Library, click on File,  Add Folder to Library, etc.

The only option I see that seems relevant is Copy Files to iTunes Media Folder When adding to Library.

Please advise.

Using OS 10.8.3
0
arthurboehmAuthor Commented:
I should add that I believe the unplayable songs were originally purchased from Amazon, not via the iTunes store.
0
JavaScript Best Practices

Save hours in development time and avoid common mistakes by learning the best practices to use for JavaScript.

MereteCommented:
Shouldnt make any difference arthurboehm are they mp3?
all your downloaded music should be within your music folder
~/Music/Amazon MP3
All you have to do is add them to the iTunes Library via drag & drop into the window or the iTunes icon.
If you want this to happen automatically open up the Amazon MP3 Downloader
Installation
Install Cloud Player for PC
Install the Amazon MP3 Downloader for Mac or PC
Add Music to iTunes or Windows Media Player
http://www.amazon.com/gp/help/customer/display.html?nodeId=200593990

and then in the menu bar click on “Amazon MP3 Downloader > Preferences” and select Add downloaded tracks to iTunes
How to use Amazon Cloud Player
http://www.macworld.com/article/1158943/cloud_play_how_to.html

Referring to>and had the Apple store transfer all my old PC files--docs, music, pix, etc.--to it.
Do you still have acces to the old PC files?
Check that you are not playing a library playlist which is not the real mp3.

Did you make a copy of the files from the "iTunes" Folder in "My Music"  
Have you rebooted to allow Itunes to update the libraries?
Using a USB device copy your old Itunes folder from My Music then connect the external disk to your new Mac, open it on Finder and move "iTunes" folder to Music folder, so your iTunes library will appear the next time you open iTunes
Do the "Restore your iTunes Library backup" step on your MacBook Pro)
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
Good Luck
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
arthurboehmAuthor Commented:
Thanks so much for this, Merete. Before I proceed, some questions/comments, please.

1. All files are mp3.

2. My ~/Music/Amazon MP3 folder contains only one download, done subsequently to the transfer of files to this new computer. So...

3. ...having navigated to the Amazon Cloud Player, I see all the songs--132--bought from Amazon and now, apparently, unplayable in iTunes. If I download them all, will the iTunes music library show duplicate entries for these? And if so, will I have to manually delete the ones with no file links?

4. As I mentioned, all the missing songs are playable on my iPod. If I download the cloud files and then synch the iPod to the library entries, will I get duplicate items on my iPod--and if so, how to prevent/remedy this? By deleting "dead" files from the iTunes library first?

5. All my files are backed up on an external hard drive. But I'm not sure what this has to do with recovering lost files. That is, you're offering this as yet ANOTHER option for recovering the "lost" files, yes? Which I won't need to do if I can do the Cloud download, correct?

Thanks again.
0
MereteCommented:
arthurboehm
(1)~> If I download them all, will the iTunes music library show duplicate entries for these?<< no, unless you already have them?
Those are bad or the are a library link to an unknown directory of mp3 hense why they dont play you loaded an old library but not the actual mp3 those libraries represent understand?, what I would do is simply download them again to the default My ~/Music/Amazon MP3 folder  and let Itunes find them that should update your current iTunes library list with an accurate mp3 file.
(2) all the missing songs are playable on my iPod. << the iPod is syncing with your cloud currently that's why you can play them
(3) um your iPod and iTunes is two separate methods right?
If I download the cloud files and then synch the iPod to the library entries, will I get duplicate items on my iPod--and if so, how to prevent/remedy this? By deleting "dead" files from the iTunes library first?
As I understan it your cloud is just a storage place that once pointed to your previous windows, if you coudl just copy them back to your new HDD everything shoudl work as it should unless there has been a name/account change.
(4)
 All my files are backed up on an external hard drive.<< great, I was under impression and not sure how this Apple store transfer all my old PC files--docs, music, pix, etc.--to it.
transferred to your new computer.
All I do is copy and paste all my folders/ files/installers/emails accounts backup from the email client to a USB drive ensuring I have the correct master folders I have never used any back up tool.
(5)
That is, you're offering this as yet ANOTHER option for recovering the "lost" files, yes? Which I won't need to do if I can do the Cloud download, correct?<< hmm can't really answer that, Cloud is just storing  all your personal files on cloud use them copy them/download from them back to your new PC .
If we are talking about the same Microsoft Cloud?
The cloud is like an all in one place to store your stuff where you can access from all your devices when away from the PC.
Hopefully you have all the core master folders on the USB drive, take a look for the main Music folders you need for the Amazon and Itunes folders are the true mp3 in there?
get those a copy off and put on to your windows drive, most tools don't like to load libraries if pointing to a temporary location such as a USB drive that is not local.

Regards Merete
0
arthurboehmAuthor Commented:
Merete, thanks for your solution. There are, however,  some unresolved issues:

I've begun to download missing files from my Amazon cloud list. This works, but not always at first go. For some reason, downloads have failed a number of times requiring multiple attempts. I'm not sure this is resolvable.

There are some "missing" songs in my iTunes library that, apparently, I didn't buy from Amazon. Not sure whether these came from iTunes, but a search of everything on my computer reveals no corresponding song files, nor old emails acknowledging their purchase. These were not uploaded from discs either. A puzzle.

By the way, when I successfully download a song from the Amazon cloud, I DO get two duplicate entries in the library--one, the old title with no associated file, and the other the "working" entry. This means I must delete the "dead" song name. But no dupes when synching to my iPod.

Thanks again for your help.
0
MereteCommented:
Very good  arthurboehm
with missing tracks it's possible Itunes did a search of your old computer or some other device when updating the libraries.
Now that your on a new system they are not from the default downloads of Itunes or Amazon possibly
If you know the name of the track you might find it on Yotube.
You could use the youtube downloader and convert it to mp3
Yes that was as expected one is a dead library file with no real mp3.
Hense the zero properties.
All looking good though glad I could help
regards Merete
0
arthurboehmAuthor Commented:
Thanks again, Merete.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple Software

From novice to tech pro — start learning today.