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Robert Perez-CoronaFlag for United States of America

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Symantec Mail Security for Microsoft Exchange does not update virus definitions

I have a windows 2003 server with SMSME 6.5.7.279. The problem is that the virus definitions seem to be stuck at 8/15/2013. when i try to manually run the liveupdate certified definitions, i receive  message that states

liveupdate has determined that no update is necessary. you already have the most recent virus definitions

Below are the logs from log.liveupdate file.


9/5/2013, 22:32:15 GMT -> Successfully released callback {855BA5F4-6588-4F09-AE61-847E59D08CB0}
9/5/2013, 22:32:15 GMT -> LiveUpdate has called the last callback for product SESC Virus Definitions Win32 v11, so LiveUpdate is informing the callback proxy that it can exit.
9/5/2013, 22:32:15 GMT -> LiveUpdate is about to execute a PostSession callback for product SESC IPS Signatures Win32.
9/5/2013, 22:32:15 GMT -> The callback proxy executable for product {C60DC234-65F9-4674-94AE-62158EFCA433} is exiting with no errors
9/5/2013, 22:32:16 GMT -> ProductRegCom/luProductReg(PID=8008/TID=2420): Successfully created an instance of an luProductReg object!
9/5/2013, 22:32:16 GMT -> ProductRegCom/luProductReg(PID=8008/TID=2420): Path for calling process executable is C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe.
9/5/2013, 22:32:17 GMT -> ProductRegCom/luProductReg(PID=8008/TID=2420): Destroyed luProductReg object.
9/5/2013, 22:32:17 GMT -> The callback proxy finished executing the callback with a result code of 0x0
9/5/2013, 22:32:17 GMT -> The PostSession callback for product SESC IPS Signatures Win32 completed with a result of 0x0      
9/5/2013, 22:32:17 GMT -> Successfully released callback {855BA5F4-6588-4F09-AE61-847E59D08CB0}
9/5/2013, 22:32:17 GMT -> LiveUpdate has called the last callback for product SESC IPS Signatures Win32, so LiveUpdate is informing the callback proxy that it can exit.
9/5/2013, 22:32:18 GMT -> The callback proxy executable for product {D3769926-05B7-4ad1-9DCF-23051EEE78E3} is exiting with no errors
9/5/2013, 22:32:19 GMT -> ***********************           End of LU Session           ***********************



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Any idea what can be going on? I already uninstalled(rebooted) and installed the application and it still does not update. I also have a sym endpoint protection client installed showing a yellow exclamation mark. But I am not sure if this is relevant.

t
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Robert Perez-Corona
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ASKER

I am getting inundated with spam :\

my virus defs are almost a month old and I already re-installed the application. I don't recall removing the LiveUpdate portion of the software, but I assume reinstalling SMSME from scratch would take care of this.

t
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Hypercat (Deb)
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