Symantec Mail Security for Microsoft Exchange does not update virus definitions

I have a windows 2003 server with SMSME 6.5.7.279. The problem is that the virus definitions seem to be stuck at 8/15/2013. when i try to manually run the liveupdate certified definitions, i receive  message that states

liveupdate has determined that no update is necessary. you already have the most recent virus definitions

Below are the logs from log.liveupdate file.


9/5/2013, 22:32:15 GMT -> Successfully released callback {855BA5F4-6588-4F09-AE61-847E59D08CB0}
9/5/2013, 22:32:15 GMT -> LiveUpdate has called the last callback for product SESC Virus Definitions Win32 v11, so LiveUpdate is informing the callback proxy that it can exit.
9/5/2013, 22:32:15 GMT -> LiveUpdate is about to execute a PostSession callback for product SESC IPS Signatures Win32.
9/5/2013, 22:32:15 GMT -> The callback proxy executable for product {C60DC234-65F9-4674-94AE-62158EFCA433} is exiting with no errors
9/5/2013, 22:32:16 GMT -> ProductRegCom/luProductReg(PID=8008/TID=2420): Successfully created an instance of an luProductReg object!
9/5/2013, 22:32:16 GMT -> ProductRegCom/luProductReg(PID=8008/TID=2420): Path for calling process executable is C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe.
9/5/2013, 22:32:17 GMT -> ProductRegCom/luProductReg(PID=8008/TID=2420): Destroyed luProductReg object.
9/5/2013, 22:32:17 GMT -> The callback proxy finished executing the callback with a result code of 0x0
9/5/2013, 22:32:17 GMT -> The PostSession callback for product SESC IPS Signatures Win32 completed with a result of 0x0      
9/5/2013, 22:32:17 GMT -> Successfully released callback {855BA5F4-6588-4F09-AE61-847E59D08CB0}
9/5/2013, 22:32:17 GMT -> LiveUpdate has called the last callback for product SESC IPS Signatures Win32, so LiveUpdate is informing the callback proxy that it can exit.
9/5/2013, 22:32:18 GMT -> The callback proxy executable for product {D3769926-05B7-4ad1-9DCF-23051EEE78E3} is exiting with no errors
9/5/2013, 22:32:19 GMT -> ***********************           End of LU Session           ***********************



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Any idea what can be going on? I already uninstalled(rebooted) and installed the application and it still does not update. I also have a sym endpoint protection client installed showing a yellow exclamation mark. But I am not sure if this is relevant.

t
tobe1424Asked:
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tobe1424Author Commented:
I am getting inundated with spam :\

my virus defs are almost a month old and I already re-installed the application. I don't recall removing the LiveUpdate portion of the software, but I assume reinstalling SMSME from scratch would take care of this.

t
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Hypercat (Deb)Commented:
It sounds as though you have corrupted virus defs on that server.  By default, on Windows 2003 x86 with both SMSMSE and SEP installed, the live update process is controlled by SEP, not SMSMSE.  LiveUpdate should be turned OFF in SMSMSE and it will use the same definitions that are downloaded by SEP.  Probably, since you have a yellow mark on the SEP icon, there's a problem with the SEP definitions as well.  

Please check the SEP client to see if it is running the same definitions date as SMSMSE. Then, please post your version of SEP and whether you are using the SEP management console or a stand-alone installation of the SEP client.

To determine whether SMSMSE and SEP are sharing definitions, take a look at this article:

http://www.symantec.com/business/support/index?page=content&id=TECH131756
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