Wierd Autodiscover pop up problem

I recently installed an Exchange 2010 server at this time coexistence with 2003.  It has been up and running for about 2 weeks.  Everything with my certificate is fine, including autodiscover.  I have several users who telecommute and take their laptops home.  Everything has been working fine, but for some reason starting today, when they try and access their email from home through our company's VPN, they are getting the autodiscover popup box asking for their password.  The only thing that I know that is going on is that our ISP have been working to get our DNS reverse PTR record fixed.

How can I fix this issue?
SalongeAsked:
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Paul SDesktop Support Manager / Network AdministratorCommented:
I am in the middle of the exact same migration at my company.

screenshot might help us help you.

Windows 7 laptops? microsoft vpn?

did you check windows credential manager?
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SalongeAuthor Commented:
I can't get a screenshot, but I will see if I can get one tomorrow once I get to the office.  They are Windows 7 laptops, and VPN account set up through Microsoft.  The strange thing is that it is not happening to me or some others, just a few.  No I did not check Credential manager.
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Nick RhodeIT DirectorCommented:
It might be the users having issues ISP, some ISP's have to be notified or block certain requests.  I had this issue with a provider where the ISP was blocking me from using OWA at my business from home and they had to make an acception.
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Paul SDesktop Support Manager / Network AdministratorCommented:
we use microsoft VPN too and have had similar issues. We use local VPN credentials instead of AD and that sometimes causes the user to authenticate with a server with local credentials instead of domain ones. Only happens to some users and not for any known reason. one user has the issue often, they are on windows 8. Most users are XP/Win7.
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SalongeAuthor Commented:
I had to have them log into our domain in our office, rebuild their profile and they worked fine.
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SalongeAuthor Commented:
Fixed it by rebuilding the outlook profile.
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