Avatar of RyanHartwick
RyanHartwick asked on

Exchange 2013 New-MailboxImportRequest Stuck at "StalledDuetoHA"

We've just set up a new Exchange Multi-Tenant environment on our network.  We have two servers EX01, and EX02 that are both running full installations of Exchange 2013(CAS and MB).  

I have a DAG setup between the two servers with the Active copy of the databases being on EX02.  I am attempting to begin importing PST files for a potential tenant using PowerShell.

I have created a network share on the E: drive of EX02 named "PSTs" and changed the share permissions on the folder to allow the Everyone group Full Control.  The NTFS permissions on on the share allow Administrators to have full access and the Exchange Trusted Subsystem to have read/write permissions (read this was necessary in a TechNet article).

I gave my admin account the necessary Role Assignment of Mailbox Import Export and then ran the following command in the Exchange Management Shell.

New-MailboxImportRequest -Mailbox John.Doe -Filepath \\EX02\PSTs\PSTtoImport.pst

Open in new window

The process appears to start without issue but after an hour or so appears to get stuck.  I run the following command to check the status of the import

Get-MailboxImportRequest | Get-Mailbox Import Request Statistics

Open in new window

It tells me the move is 64% complete but under status says "StalledDuetoHA".  I have waited and let the import continue but it has been 8 hours and it is still stuck on the the status of "StalledDuetoHA".  I have tried removing the request and redoing it but it gets stuck again with the same status.  I have tried removing the request, and deleting the mailbox, recreating the mailbox and trying the import request again and the same issue.

Any ideas why this might be happening?
Linux Distributions

Avatar of undefined
Last Comment

8/22/2022 - Mon

Just happened right now.. the Status has now changed to "TransientFailure" and the percent complete has changed to 5% instead of showing 64%.

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy