asked on 9/6/2013

Outlook Always Asks for Password

I recently added a second exchange account into a network user's Outlook 2010. Since then, every time that user logs in, Outlook asks for one of the two exchange account passwords. It switches every time between the two. Every time this happens, we enter the password and make sure that the "Remember this password" option is checked, but it still always pops up.
I have the same setup in my own Outlook (with two other exchange mailboxes) and it works just fine -- no constant password entry requirement.

I've compared the settings between my outlook and his. The only difference I noticed was that both of my exchange mailboxes appeared as "name@emailserver.com," whereas one of his appears as "Mailbox - User's Name" and the other as "name@emailserver.com."

Any suggestions?

Outlook

Last Comment

wccit

11/30/2013

Frank McCourry

9/6/2013

If your using offline folders, try deleting and then re-creating the OST file. Here are instuctions if you need them:

http://www.ostfile.com/delete-ost-file.html

wccit

9/6/2013

ASKER

Unfortunately these aren't offline folders.

M A

9/8/2013

Please try type the password in the belwo format and click on "save password" and check whether it is coming back.

username: <domain\username>
password: <your password>

wccit

9/9/2013

ASKER

That is how I've been entering the login credentials.

ASKER CERTIFIED SOLUTION

wccit

11/25/2013