asked on 9/6/2013

Message: There is no email program associated to perform the requested action. Please install an email program...

Some background information: This Windows 7 image does not have Microsoft Office. Users access their email via OWA (webmail). The message comes up on every login. Is there a service I can stop or a registry key I can remove to suppress this message? Most articles that I have read regarding this issue assume that Office is installed and suggest reinstalling or repairing the Office installation. If you need any screen shots just let me know. Thanks in advance to anyone who can help!

Windows 7 Windows OS

Last Comment

joinaunion

9/30/2013

John

9/6/2013

Did Office come as a trial version on this Windows 7 machine? It might have and needs to be removed.

Does it have Windows Live Mail? Probably. Perhaps it thinks it should be default.

Go to Control Panel, Default Programs, Set your default programs. What does it say about Mail programs?

It may be worth setting Window Live Mail as default to eliminate the message.

.... Thinkpads_User

ded9

9/6/2013

Go to

Hkey_Local_Machine\Software\Clients\Mail\Microsoft Outlook

backup this key "Microsoft Outlook" and then delete it ...reboot pc and then try accessing outlook web access.

Ded9

dbachman1

9/6/2013

ASKER

It appears to have something to do with RightFax being installed on the image.

John

9/6/2013

Right Fax and other fax applications want to look up Contacts for fax numbers. It is probably assuming that Outlook is used for this. I do not think Right Fax could get contact information from OWA (because it is not local to the machine).

See if you can point Right Fax to another email tool (say Windows Live Mail) or tell it not to use Contacts at all.

.... Thinkpads_User

dbachman1

9/6/2013

ASKER

Thank you so much for the quick response! There is no Microsoft Outlook key in the registry. This image did not come with a trial version of Office. Windows Live mail is not set up. There is no default email application selected because there is no mail application installed on this computer. I suspect it is RightFax related because the RightFax icon in the system tray does not appear until I close the message.

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John

9/6/2013

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ded9

9/6/2013

Can be caused by faulty addin.

Try accessing owa in no addon mode....if you do not get any error then problem is caused by unwanted addon

Ded9

dbachman1

9/6/2013

ASKER

I have not been able to identify anyplace in the configuration for RightFax that looks for an email client. I just performed a reinstall of RightFax and the message came up twice during the install so I am almost certain that RightFax is the cause. Since there are no email applications installed on the computer, I don't think I can point RightFax anywhere else. I am trying to find a registry key that I might export then delete to see if it has any adverse effect on RightFax. I really appreciate all the good ideas! Thank you!

dbachman1

9/6/2013

ASKER

I went through the registry. There are an enormous number of RightFax entries. I deleted the only three keys that I suspected might be relevant. This did not resolve the issue. Help!

John

9/6/2013

What did you do before? Is Right Fax very new to you?

I looked up Right Fax information and I think the setting to use Outlook is in the Right Fax Server where you can set up Exchange or Lotus Notes.

Do you need Right Fax? Perhaps a simpler fax tool will do the trick if you are not using Outlook.

... Thinkpads_User

MrSlithy

9/6/2013

I have had this problem on a Windows 7 based on an image that was using the default folder to serve up new desktops. But not consistently.

I tried several things but had to remove and reinstall access. Probably the long way around an easier fix. But it worked

joinaunion

9/6/2013

OWA is exchanged based on the companies servers.

So when you type in owa.companyname.com you should be prompted to enter username and password.This is provided by the company your with.

MrSlithy

9/6/2013

silly me. Didn't read the question right.

LeeTutor

9/29/2013

I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.

John

9/29/2013

I think my answers http://#a39471050 that Right Fax needs Outlook or Lotus Notes and
http://#a39471454 uninstall Right Fax for a simpler Fax tool if Outlook cannot be used are the correct answers for this question.

I defer to the judgment of the Moderators.

... Thinkpads_User

John

9/29/2013

I believe I answered this question. Please see my post above ID: 39531387

Thanks, ... Thinkpads_User

John

9/30/2013

Also for clarity above, I found information on Outlook in this Right Fax page down near the bottom:

http://faxsolutions.opentext.com/rightfax-system-requirements-1.aspx

and some addition support on this page for installation requirements:

http://www.petri.co.il/install-rightfax-exchange-server-2010-hub-transport.htm

... Thinkpads_User

joinaunion

9/30/2013

OWA has nothing to do with outlook. It is a web based email used by exchange.

Companies provide this service to there employee's.

The whole question is about OWA. Anyone with errors will have to contact there system administrator or IT department to make changes.