Cannot ping/connect to HP or Kyocera printer over VPN tunnel

We set up a branch office VPN tunnel today. Traffic flows fine, and we can ping and access most nodes between the offices. However, two printers, an HP 4200N and a Kyocera TASKalfa 520i cannot be pinged or connected to over the VPN. On the LAN the two printers are fully accessible. On the opposite side of the VPN, the firewall can't even ping the printer IP addresses either. Anyone know why these printers might block or drop traffic coming from the VPN?
LVL 2
MISquaredAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mike RoeCommented:
the Hp printer uses port 9100 so you need to open that port on the firewall for the vpn connection.  The other printer may use the same port.
0
MISquaredAuthor Commented:
Thanks for the suggestion, but that's not it. The VPN tunnel does not discriminate what type of traffic goes between the two peers, and the default outbound policy, for all traffic, is allow. I think it's something with IPSec. I have a suspicion that it's IPSec related or something along those lines.
0
Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
Check printer IP configuration and I bet you there is no default gateway defined.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MISquaredAuthor Commented:
Spot on, mnkhawaja. Both printers had incorrect gateways set.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
VPN

From novice to tech pro — start learning today.