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Outlook 2010 - new email pops up seemingly randomly

Issue as described by user: "I hit Reply to an Outlook 2010 email message and then moved my mouse to place the cursor in the text/body portion of the email and suddenly a secondary new email pops up with the random email address of someone I emailed two hours ago."

Anyone seen or heard of this before? I have two users who have reported the same symptoms to this issue. Thank you.
OutlookWindows 7

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GoodEnoughThen
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LeeTutor
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I've requested that this question be deleted for the following reason:

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ASKER

This did not necessarily fix my problem but is a good step for troubleshooting.
Outlook
Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

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