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frankbustosFlag for United States of America asked on

unable to open outlook after upgrading from 2007 to 2010

hi experts,

 I upgraded my outlook from 2007 to 2010 and now i'm not able to even open outlook. I get this error:

Cannot open your default email folders. the information store could not be opened.

please assist.
Outlook

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frankbustos

8/22/2022 - Mon
aadih

Try repairing Office 2010 (Control Panel -> Program and Features).
AdrienneSperber

Use the directions in the following article to recreate the outlook profile:

http://support.microsoft.com/kb/829918
ASKER
frankbustos

i did that , same results. I even removed outlook and re-installed it.
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ASKER
frankbustos

anymore ideas?
AdrienneSperber

Did you have pst files before you upgraded?  You can try going to the Data Files tab through the control panel and removing them, then see if you are able to open Outlook.
ASKER CERTIFIED SOLUTION
frankbustos

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aadih

Great. You got Outlook (2013) working. :-)
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ASKER
frankbustos

i upgraded to 2013 and that fixed whatever the problem was.