Link to home
Start Free TrialLog in
Avatar of frankbustos
frankbustosFlag for United States of America

asked on

unable to open outlook after upgrading from 2007 to 2010

hi experts,

 I upgraded my outlook from 2007 to 2010 and now i'm not able to even open outlook. I get this error:

Cannot open your default email folders. the information store could not be opened.

please assist.
Avatar of aadih
Flag of United States of America image

Try repairing Office 2010 (Control Panel -> Program and Features).
Use the directions in the following article to recreate the outlook profile:
Avatar of frankbustos


i did that , same results. I even removed outlook and re-installed it.
anymore ideas?
Did you have pst files before you upgraded?  You can try going to the Data Files tab through the control panel and removing them, then see if you are able to open Outlook.
Avatar of frankbustos
Flag of United States of America image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Great. You got Outlook (2013) working. :-)
i upgraded to 2013 and that fixed whatever the problem was.