Outlook365 - Outlook 2013 Rules Processed on the Server

Since Outlook 2010 - able to handle about 2G of data, not it seems that Outlook 2013 cannot handle all of my server side emails.

I have kept most of them the same.  Basically what happens, is when I get an email from ee@example.com - it goes it a folder - Inbox - Answers - EE

Outlook365 contacted me - thought I had too many rules.  Is there something else that can be used?  I would be OK client side, but prefer Server side

Outlook365 contacted me the other day and asked me to export the rules and then have an Exchange person contact me the next day.  Unfortunately, when he called, he was not from Exchange and I have learned that I should not waste my time.  I did this about three times, with the Outlook365 insisting that they could help me.  After 30 - 40 minutes of looking at my computer, etc they said, they could not help me.  

One would think that since Outloook 2013 can handle 25G of data now, it could handle the same amount of rules

Thank you!
LVL 29
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Gerwin Jansen, EE MVETopic Advisor Commented:
Hi there, how many rules do you have then?

>> I would be OK client side, but prefer Server side
I'm only using client side rules as our (2010) server could not handle x users times y rules.

I don't get why they're asking you to export your rules, were they trying to get you to run them on the client instead?
Gerwin Jansen, EE MVETopic Advisor Commented:
Rules quota in Office365 is 64k but can be extended to max. 256k but only if "their organization’s ‘RBAC Configuration Version’ is higher than 14.16.155" - http://community.office365.com/en-us/wikis/exchange/2490.aspx
David Johnson, CD, MVPOwnerCommented:
the rules quota consists of every character.. I was able to increase the # of server side rules by shortening the rules 'display names'

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Gerwin Jansen, EE MVETopic Advisor Commented:
>> the rules quota consists of every character
Didn't know that - thanks for the tip. I'm wondering how MS implemented this....
coreybryantAuthor Commented:
Thanks - I'll check that out and when they call me I will have that available.  They usually call me 20 times a day for the 5 tickets I have open.  But someone from Exchange has not called me.  

What I have is something like :
if ee@example.com appears in the message header, send to Experts Exchange Folder.  I could say EE folder, but I don't think I could get rid of ee@example.com to just ee (in the header)

I have one like carefamily@example.com - that would probably be shortened to say if carefamily appears in the message header to go to the Care Family folder.

I'll put that link in there and see what they come back with
coreybryantAuthor Commented:
Thanks it seems to be working better.  Now I had to upgrade to - they told me I would get a Yammer account when I did but they have not followed through.  I am thinking of switching to another company because their ticketing system is  horrible - I know they are emailed to you but after a couple of weeks you cannot see them anymore on your dashboard, re-open them, etc.
coreybryantAuthor Commented:
And gerwinjansen - since he was not from Exchange, he could not tell me why I should export them told him to have someone call me back that understood the product.  It was during this time that I upgrading to E4 and things started to work.  I still don't have the Yammer acct but the rules seem to be working
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.