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coreybryantFlag for United States of America asked on

Outlook365 - Outlook 2013 Rules Processed on the Server

Since Outlook 2010 - able to handle about 2G of data, not it seems that Outlook 2013 cannot handle all of my server side emails.

I have kept most of them the same.  Basically what happens, is when I get an email from ee@example.com - it goes it a folder - Inbox - Answers - EE

Outlook365 contacted me - thought I had too many rules.  Is there something else that can be used?  I would be OK client side, but prefer Server side

Outlook365 contacted me the other day and asked me to export the rules and then have an Exchange person contact me the next day.  Unfortunately, when he called, he was not from Exchange and I have learned that I should not waste my time.  I did this about three times, with the Outlook365 insisting that they could help me.  After 30 - 40 minutes of looking at my computer, etc they said, they could not help me.  

One would think that since Outloook 2013 can handle 25G of data now, it could handle the same amount of rules

Thank you!
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coreybryant

8/22/2022 - Mon
Gerwin Jansen

Hi there, how many rules do you have then?

>> I would be OK client side, but prefer Server side
I'm only using client side rules as our (2010) server could not handle x users times y rules.

I don't get why they're asking you to export your rules, were they trying to get you to run them on the client instead?
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Gerwin Jansen

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Gerwin Jansen

>> the rules quota consists of every character
Didn't know that - thanks for the tip. I'm wondering how MS implemented this....
ASKER
coreybryant

Thanks - I'll check that out and when they call me I will have that available.  They usually call me 20 times a day for the 5 tickets I have open.  But someone from Exchange has not called me.  

What I have is something like :
if ee@example.com appears in the message header, send to Experts Exchange Folder.  I could say EE folder, but I don't think I could get rid of ee@example.com to just ee (in the header)

I have one like carefamily@example.com - that would probably be shortened to say if carefamily appears in the message header to go to the Care Family folder.

I'll put that link in there and see what they come back with
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ASKER
coreybryant

Thanks it seems to be working better.  Now I had to upgrade to - they told me I would get a Yammer account when I did but they have not followed through.  I am thinking of switching to another company because their ticketing system is  horrible - I know they are emailed to you but after a couple of weeks you cannot see them anymore on your dashboard, re-open them, etc.
ASKER
coreybryant

And gerwinjansen - since he was not from Exchange, he could not tell me why I should export them told him to have someone call me back that understood the product.  It was during this time that I upgrading to E4 and things started to work.  I still don't have the Yammer acct but the rules seem to be working