troubleshooting Question

Upgrading Windows 8 to Windows 8 Pro 64 bit

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MonteFlag for United States of America asked on
Microsoft Legacy OS
12 Comments1 Solution305 ViewsLast Modified:
I have new HP Envy laptop that came with Windows 8. I have a Windows 8 Pro CD I purchased a while back and never used. I want to upgrade to 8 Pro.

I run the setup from from 8 and it acts as its doing the upgrade. It never mentions upgrading just does a install. Reboots several times and acts as if it performed the upgrade. It stays at windows 8 and never asks for a key. I then boot off the CD and I get to an upgrade option. When I choose that option I get a message that says:

"the computer started using the Windows installation media. Remove the installation media and restart your the upgrade. (do not select ICustome (advanced) to perform an upgrade. ICustome (advanced) installs a new copy of Windows and deletes your programs and settings."

I have followed these instructions several times. Deleted the windows\temp folder and performed a clean boot. There are now external devices. There are no AV programs installed. The only programs are Adobe Suite, Office 2013, and SWTOR. I am scratching my head at this point. Only thing I can think of is a total format and re-install. I would prefer to upgrade. It has become a bit of a challenge at this point. Any help would be greatly appreciated.
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