troubleshooting Question

Office 2013 Problems

Avatar of ajmcqueen
ajmcqueen asked on
Microsoft OfficeDell
13 Comments1 Solution337 ViewsLast Modified:
I have had a recurring problem with Microsoft over many years. I can't decide whether they are one of the most stupid or arrogant companies going. I suspect it's a bit of both.

One of my clients has a number of DELL PCs with Office 2013 pre-installed. You don't get any software media, just a license key as the software is already on the disk.

That's fine until the disk dies and you have to reinstall Office. Now this should be easy - download the software and enter the license key - wrong! Can't do it for Office Home and Business. Or if you can it's not obvious or easy. You can buy another copy of course or have a trial for a different version....

So how does my client get his Office back?

As it happens I had to buy a copy of Office 2013 for one of their other PCs and saved a link which automatically downloads and installs the software. Unfortunately, this works but doesn't give you the option to enter a different license key so now it won't active - for goodness sake! Who thinks up this c**p!?!!

Why do they make it so difficult for clients who have genuinely bought the software?

Any ideas?


Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 13 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 13 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros