GAL will not update in Outlook 2007

I recently installed Exchange 2010 and it is for now, coexistence with 2003.  I expect this to change this week since my last two mailboxes are updating their phones to work with 2010.  I noticed that any new users that I add to Exchange 2010 do not show up in the Global Address Book.  

I followed these steps to try and get it to work, but to no avail

step 1: Update the global address list
 
setp 2: run the following command in EMS->  get-mailbox | set-mailbox -applymandatoryproperties
 
step 3: restart the system attendant service
 
step 4: Update the offline address Book
 
step 5: restart the exchange file distribution service
 
step 6: download offline address book without "download changes since last send/receive

I am not seeing any error messages in my event viewer.  But I can see the new users in the All Users list.

Please help, thank you.
SalongeAsked:
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SalongeAuthor Commented:
Thank you.  When I went to the folder listed in the link, the OAB folder was empty.
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SeanSystem EngineerCommented:
Make sure your OAB and CAS Folders have the correct permissions.
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SalongeAuthor Commented:
which would be?
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AmitIT ArchitectCommented:
It seems you are still using public folder for OAB distribution. You need to use web-based method or both.
http://www.orionscache.com/2012/08/configuring-the-exchange-2010-offline-address-book/
http://technet.microsoft.com/en-us/library/cc535193.aspx
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SalongeAuthor Commented:
I looked in the properties of the OAB and the web-based method is grayed out.
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SeanSystem EngineerCommented:
http://technet.microsoft.com/en-us/library/dd535384%28v=exchg.80%29.aspx

Sorry thought i posted the link...here are the permissions that the oab folder needs
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AmitIT ArchitectCommented:
Does your account has sufficient permission to manage exchange environment. Add your id into Organization management Group and login back again.
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SalongeAuthor Commented:
Sorry to be such a novice here, but I am using a Domain admin account, so it should have all the permissions I need.  How do I add my Id into that group.
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AmitIT ArchitectCommented:
No Domain Admins cannot manage Exchange. You need to add  your account into Org Management Group in AD.  Open AD, search Organization Management Group. Add your ID into that group. That will give you full control.

http://technet.microsoft.com/en-us/library/dd335087%28v=exchg.150%29.aspx
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SalongeAuthor Commented:
The ID I am using to log in is in that group.
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Nick RhodeIT DirectorCommented:
I have a little post that might help you out for a couple PC's that have issues and a link to update the GAL globaly.

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/A_12258-Outlook-Cache-Mode-Cleanup.html

The OAB should update normally every day at like 4:00 in the morning (every 24hrs).  In some cases the OAB is unable to be downloaded for the web.config file does not have the proper permissions assigned to it for the users.

For that you can do the following:  

On the Exchange server navigate to the following:  C:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB
      
Right-click the web.config file and select properties
            
Add Authenticated Users under the security tab with the following permissions
                  
Read
Read & Execute
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SalongeAuthor Commented:
Thank you, but as I explained earlier, there is nothing inside the OAB folder and the web-based is grayed out on EMC/OAB
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Nick RhodeIT DirectorCommented:
Is the 2k3 server the one pushing the OAB?  That would be why its grayed out and would have to be moved to the 2010 in order for those options to be available
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AmitIT ArchitectCommented:
So you are using PF, in that case you need to have PF db on you 2010 server and replicate the data from 2003 to 2010. Or in the mean time you can point your 2010 mailbox db's to 2003 PF DB's. That should help as temp fix. Later you need to enable web based method.
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